Level II Security Systems Technician

New-Age-Group; Vaughan; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Company vehicle

Company phone

Health and dental benefits

RRSP opportunities

Job summary

The New Age Group is seeking a Level II Technician in Vaughan, Canada, to lead complex security installations, commission systems, and mentor junior technicians. You will ensure quality workmanship, resolve advanced issues, and align installations with customer requirements and industry standards.

You will work with access control, video surveillance, and intrusions, coordinating with project teams and providing training to customers.

Qualifications

• Minimum 5+ years of industry experience.
• Commercial security systems experience.
• Access control experience.
• Video surveillance experience.
• Structured cabling experience.
• Advanced troubleshooting experience.

Responsibilities

• Provide technical leadership on advanced installations and commissioning.
• Mentor Apprentices, Labourers, Technician I & II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Lead complex security system projects and ensure compliance.
• Train customers on system operation and reporting.

Skills

Technical leadership

Mentoring

Project coordination

Advanced troubleshooting

Customer focus

Tools

OTDR testing

Fiber certification

Structured cabling

Job description

About New Age Group

For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary

The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.

Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.

Primary Responsibilities

Technical Leadership

• Provide technical support to field technicians.
• Assist with project planning and execution.
• Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Assist with manufacturer training initiatives.

Advanced Security Systems

Intrusion Systems

• Advanced troubleshooting of intrusion alarm systems.
• Commission complex alarm installations.
• Resolve communication failures.
• Conduct ULC-related inspections and testing.
• Support monitoring integrations.

Access Control Systems

• Configure and commission complex access control systems.
• Troubleshoot controllers, readers, and field devices.
• Support enterprise-level deployments.
• Verify system performance and functionality.
• Conduct quality assurance inspections.

Surveillance Systems

• Configure and commission advanced IP surveillance systems.
• Troubleshoot networked video systems.
• Optimize camera layouts and performance.
• Conduct surveillance system audits.
• Verify recording retention and performance standards.

Fiber Optics

Senior Technicians must be capable of:

• Fiber troubleshooting
• Fiber certification
• Fiber commissioning
• OTDR testing
• Interpreting OTDR results
• Diagnosing communication failures
• Documenting fiber deficiencies

System Commissioning

• Commission newly installed systems.
• Verify programming.
• Verify customer requirements are met.
• Conduct acceptance testing.
• Perform final system verification.
• Resolve deficiencies prior to customer onboarding.

Quality Assurance

• QA inspections
• Workmanship reviews
• Installation audits
• SOP verification
• Deficiency identification
• Corrective action recommendations

Customer Training

• Access Control Systems
• Video Surveillance Systems
• Intrusion Alarm Systems
• Mobile Applications
• User Management
• Basic Troubleshooting
• System Reporting Functions

Documentation

• Service Reports
• Inspection Reports
• Commissioning Reports
• Certification Reports
• Deficiency ReportsAs-Built Documentation
• Customer Turnover Documentation

Required Qualifications

Experience

• Minimum 5+ years of industry experience
• Commercial security systems experience
• Access control experience
• Video surveillance experience
• Structured cabling experience
• Fiber optic experience
• Advanced troubleshooting experience

Technical Requirements

• OTDR Testing
• Fiber Certification
• System Commissioning
• Complex Access Control Systems
• Enterprise Surveillance Systems
• Quality Assurance Inspections
• Customer Training
• Project Coordination
• Technical Escalation Support
• Advanced Troubleshooting

These competencies align with New Age's Level II Technician certification requirements.

Preferred Manufacturer Experience

• ICT
• Axis Communications
• Milestone XProtect
• CDVI
• Mircom
• DoorGuard
• UniFi Networking

Required Certifications

• Working at Heights
• WHMIS
• Aerial Lift Certification (Scissor Lift)
• Aerial Lift Certification (Boom Lift)
• Valid Ontario Driver's License

Preferred Certifications

• ULC Intrusion Certification
• ULC Protective Signalling Systems
• ATC Certification
• ICT Certification
• Axis Certification
• Milestone Certification
• Fiber Certification
• Manufacturer Technical Certifications

Leadership Responsibilities

• Mentor junior staff.
• Verify field workmanship.
• Review technician documentation.
• Assist with technician evaluations.
• Support technician development plans.
• Promote safety and quality standards.

Safety Responsibilities

• Enforce New Age Health & Safety policies.
• Conduct Job Hazard Assessments.
• Maintain safe work practices.
• Lead by example.
• Ensure PPE compliance.
• Verify safe use of ladders and aerial lifts.
• Report and correct unsafe conditions.

Quality Standards

Level II Technicians are expected to enforce all New Age installation standards.

Zero-Tolerance Zip Tie Policy

Zip ties are not permitted on structured cabling installations. Approved methods include:

• Velcro Straps
• J-Hooks
• Basket Tray
• Ladder Tray
• Approved Cable Management Systems

Level II Technicians are responsible for identifying and correcting non-compliant installations.

Career Advancement

New Age offers structured progression opportunities:

Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician

Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.

What We're Looking For

• Takes ownership of projects.
• Leads by example.
• Maintains high workmanship standards.
• Enjoys mentoring others.
• Has strong technical troubleshooting skills.
• Is customer focused.
• Is organized and accountable.
• Demonstrates professionalism in all interactions.

Compensation & Benefits

• Competitive compensation based on experience and certifications
• Company vehicle
• Company phone
• Paid manufacturer certifications
• Career advancement opportunities
• Health and dental benefits
• RRSP opportunities (where applicable)
• Ongoing technical training
• Leadership development

Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.

Hourly Rate: $45.00/hour

Reports to: Lead Technician/Operations Manager