Level II Security Systems Technician
newagegroup
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Benefits offered by this job
Job summary
The New Age Group is seeking a Level II Technician to lead advanced security installations, commissioning, and troubleshooting. You will mentor apprentices and junior technicians while ensuring work meets manufacturer specifications and industry regulations.
You will drive project planning, perform quality assurance, and support system commissioning across access control, surveillance, and fiber networks. This role emphasizes customer satisfaction and continuous improvement.
Qualifications
- Minimum 5+ years of industry experience in commercial security systems
- Experience with access control and video surveillance
- Strong troubleshooting and QA inspection capabilities
- Mentoring junior technicians and leading projects
- Ability to coordinate complex security deployments
Responsibilities
- Provide technical leadership and mentor field technicians
- Assist with project planning and execution
- Review installation quality and workmanship
- Support commissioning and technical escalations
- Conduct ULC-related inspections and testing
- Lead customer training on security systems
- Coordinate with manufacturers for certifications and training
- Ensure all installations meet standards and customer requirements
Skills
Education
Tools
Job description
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.
This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.
- Provide technical support to field technicians.
- Assist with project planning and execution.
- Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
- Review installation quality and workmanship.
- Support commissioning and technical escalations.
- Assist with manufacturer training initiatives.
- Advanced troubleshooting of intrusion alarm systems.
- Commission complex alarm installations.
- Resolve communication failures.
- Conduct ULC-related inspections and testing.
- Support monitoring integrations.
- Configure and commission complex access control systems.
- Troubleshoot controllers, readers, and field devices.
- Support enterprise-level deployments.
- Verify system performance and functionality.
- Conduct quality assurance inspections.
- Configure and commission advanced IP surveillance systems.
- Troubleshoot networked video systems.
- Optimize camera layouts and performance.
- Conduct surveillance system audits.
- Verify recording retention and performance standards.
Senior Technicians must be capable of:
- Fiber troubleshooting
- Fiber certification
- Fiber commissioning
- OTDR testing
- Interpreting OTDR results
- Diagnosing communication failures
- Documenting fiber deficiencies
- Commission newly installed systems.
- Verify programming.
- Verify customer requirements are met.
- Conduct acceptance testing.
- Perform final system verification.
- Resolve deficiencies prior to customer onboarding.
- QA inspections
- Workmanship reviews
- Installation audits
- SOP verification
- Deficiency identification
- Corrective action recommendations
- Access Control Systems
- Video Surveillance Systems
- Intrusion Alarm Systems
- Mobile Applications
- User Management
- Basic Troubleshooting
- System Reporting Functions
- Service Reports
- Inspection Reports
- Commissioning Reports
- Certification Reports
- Deficiency ReportsAs-Built Documentation
- Customer Turnover Documentation
- Minimum 5+ years of industry experience
- Commercial security systems experience
- Access control experience
- Video surveillance experience
- Structured cabling experience
- Fiber optic experience
- Advanced troubleshooting experience
- OTDR Testing
- Fiber Certification
- System Commissioning
- Complex Access Control Systems
- Enterprise Surveillance Systems
- Quality Assurance Inspections
- Customer Training
- Project Coordination
- Technical Escalation Support
- Advanced Troubleshooting
These competencies align with New Age's Level II Technician certification requirements.
- ICT
- Axis Communications
- Milestone XProtect
- CDVI
- Mircom
- DoorGuard
- UniFi Networking
- Working at Heights
- WHMIS
- Aerial Lift Certification (Scissor Lift)
- Aerial Lift Certification (Boom Lift)
- Valid Ontario Driver's License
- ULC Intrusion Certification
- ULC Protective Signalling Systems
- ATC Certification
- ICT Certification
- Axis Certification
- Milestone Certification
- Fiber Certification
- Manufacturer Technical Certifications
- Mentor junior staff.
- Verify field workmanship.
- Review technician documentation.
- Assist with technician evaluations.
- Support technician development plans.
- Promote safety and quality standards.
- Enforce New Age Health & Safety policies.
- Conduct Job Hazard Assessments.
- Maintain safe work practices.
- Lead by example.
- Ensure PPE compliance.
- Verify safe use of ladders and aerial lifts.
- Report and correct unsafe conditions.
Level II Technicians are expected to enforce all New Age installation standards.
Zip ties are not permitted on structured cabling installations. Approved methods include:
- Velcro Straps
- J-Hooks
- Basket Tray
- Ladder Tray
- Approved Cable Management Systems
Level II Technicians are responsible for identifying and correcting non-compliant installations.
New Age offers structured progression opportunities:
Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.
- Takes ownership of projects.
- Leads by example.
- Maintains high workmanship standards.
- Enjoys mentoring others.
- Has strong technical troubleshooting skills.
- Is customer focused.
- Is organized and accountable.
- Demonstrates professionalism in all interactions.
- Competitive compensation based on experience and certifications
- Company vehicle
- Company phone
- Paid manufacturer certifications
- Career advancement opportunities
- Health and dental benefits
- RRSP opportunities (where applicable)
- Ongoing technical training
- Leadership development
Reports to: Lead Technician/Operations Manager
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