Level 3 Security Technician - Service

APi Group Inc.; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading provider of fire safety and security solutions is seeking a Level 3 Security Technician in London, Ontario, to conduct inspections and service on alarm systems and access control. Candidates must have a background in Electronic Technology or similar fields and at least 5 years of relevant experience in the security industry. The position offers competitive hourly pay, benefits, and opportunities for personal growth in a committed team environment.

Benefits

Competitive compensation and benefits package

Employee Stock Purchase Plan

Learning and Development opportunities

RRSP matching

Reward and Recognition Program

Employee Discounts

Qualifications

• 5+ years of experience in security access control and CCTV installation and service.
• Must have a valid Provincial Driver’s License.
• Strong knowledge of PC-based applications (Microsoft Office Suite, etc).

Responsibilities

• Conduct inspections and service for alarm systems and access control.
• Communicate with customers to resolve issues.
• Perform high-quality service and maintenance for security systems.

Skills

Problem-solving

Customer service orientation

Mechanical aptitude

Organizational skills

Interpersonal skills

Education

Electronic Technician Certificate

Computer Networking Courses

Job description

Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters to most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.

As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value :

• Protect people first
• Think steps ahead
• Own what we do
• Bring energy to challenges
• Win with integrity, together

Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.

Role Summary :

Chubb Fire and Security is looking for a Level 3 Security Technician to join the team. The main job duties and responsibilities of this role are to carry out inspections and service functions on intrusion alarm systems, access control, and camera systems. Overtime and on-call rotation may be required.

This role is a unionized position, and the successful candidate must be able to join the local union IBEW 804.

Job Responsibilities :

• Communicate with customers to identify the source of the problem of their alarm system.
• Independently perform high-quality service, proper maintenance, and make recommendations for improvement to the system, if needed.
• Conduct testing on alarm systems to ensure that the service provided was successful.
• Inform customers on how to operate and use their alarm system in a takeover situation. In addition, educate the customers on basic knowledge of alarm system utilization.
• Complete ULC Inspections for both Fire and Intrusion systems.
• Inspection, service, and programming of CCTV, Access Control, and Intrusion systems.
• Troubleshoot alarm panels, CCTV systems, and Card Access systems.
• Stay up to date on current alarm technology.
• Networking and programming as required.

Job Requirements :

• Post-secondary education / certification / diploma preferably in Electronic Technician Certificate or Computer Networking Courses.
• 5+ years of experience in security access control and CCTV installation and service.
• Experience and technical knowledge of security products and standards / codes.
• Strong knowledge of PC-based applications (Microsoft Office Suite, etc).
• Must have a valid Provincial Driver’s License.

More about the position :

• Fluent in the English language written and verbal skills.
• Excellent organizational skills and the ability to work well under pressure are essential.
• Mechanical aptitude and ability to use hand and power tools.
• The ability to meet deadlines and commitments and to adjust / adapt to new ideas and procedures is necessary.
• Record-keeping and documentation skills.
• Ability to travel within the service region.
• Team-oriented mentor and coach and able to work independently.
• Strong interpersonal skills and effective at building relationships - with a demonstrated client service orientation.
• Excellent problem-solving skills.
• Adaptable to changing environments.
• Self-motivated with a genuinely positive outlook.
• Commitment to upgrading and continuing their education.

Our offerings include :

• The pay for this role is $32.96 / hr.
• Competitive compensation and benefit package.
• RRSP matching.
• Employee Stock Purchase Plan.
• Employee Discounts.
• Learning and Development opportunities.
• Reward and Recognition Program.
• A culture of performance & accountability.
• A supportive and positive team environment.

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions :

• Criminal Background Check.
• Reference Check.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.