Lenscrafters - Team Lead

ESSILORLUXOTTICA GROUP; Burlington; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company where your passion for customer service and optical care can shine. As a Team Lead, you will create exceptional value for customers by delivering outstanding service and managing key processes. This role offers an exciting opportunity to work with a dedicated team, ensuring that every customer leaves delighted. With a commitment to innovation and quality, this position allows you to contribute to a legacy of excellence in eye care. If you're ready to make a difference in the lives of customers and patients, this is the perfect opportunity for you.

Benefits

Health Care

Paid Time Off

Employee Discounts

Retirement Benefits

Qualifications

• Strong optical and retail experience is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Deliver outstanding customer service and ensure customer satisfaction.
• Assist with managing optical and lab processes for store success.

Skills

Optical Knowledge

Customer Service

Sales Skills

Problem-Solving

Leadership

Basic Math Skills

Education

High School Diploma or GED

Tools

Optical Machinery

Cash Registers

Computers

Job description

Requisition ID: 886091

Store #: 000929 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight because quality care helps us see the joy in life. Learning from the best makes us all better. Continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. That's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in designing, manufacturing, and distributing world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in transforming the eyewear and eye care industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering outstanding customer service, ensuring they are always delighted. They assist in achieving store success by managing key optical and lab processes (if applicable) and systems to deliver exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Be proactive & solution-driven with accurate execution & product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fit glasses & precisely place prescriptions in lenses
• Work with associates to enhance their knowledge, skills, & certification related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment and demonstrate safe work practices
• Manage basic operation, cleaning, & maintenance of lab tools & systems

BASIC QUALIFICATIONS

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Excellent communication and listening skills
• Strong interpersonal skills
• Basic math skills
• Sales skills
• Problem-solving ability
• Familiarity with cash registers, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Experience with optical machinery/instruments
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Employee pay depends on factors like geography, experience, qualifications, skills, and local minimum wages. You may also be offered a competitive bonus and/or commission, along with benefits such as health care, retirement, paid time off, and discounts.

Upon request and in accordance with laws, EssilorLuxottica provides reasonable accommodations for individuals with disabilities. To request accommodations, contact the SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, social condition, perceived victimization, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information, or other protected characteristics. Native Americans in the US receive preference per Tribal Law.