LensCrafters - Team Lead

EssilorLuxottica; Burlington; On-site; CAD 45,000 - 65,000; Full time

Job summary

LensCrafters, part of EssilorLuxottica, seeks a Team Lead to elevate customer service and manage optical processes in Burlington. The role combines retail and lab responsibilities, focusing on exceptional customer satisfaction and team development.

Qualifications

• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Familiarity with cash registers, computers & calculators.

Responsibilities

• Ensure exceptional customer service by the LensCrafters team.
• Assist customers with selections and recommendations.
• Ensure compliance with optical standards & customer requirements.

Skills

Customer Service

Inter-personal Skills

Sales Skills

Problem Solving

Leadership

Job description

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) & / or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• Optical machinery / instruments experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options