Leisure Sales Specialist

Canada West Ski Areas Association; North Vancouver; On-site; CAD 53,000 - 58,000; Full time

Job summary

An established industry player is looking for an energetic Leisure Sales Specialist to enhance their leisure sales program. This role involves building strong relationships with tourism industry clients, promoting unique mountain experiences, and managing logistics for tours and events. The ideal candidate will possess exceptional communication skills, a strategic mindset, and a passion for tourism. Join a team that values growth, diversity, and service excellence, and enjoy a rewarding career with fantastic perks and opportunities for professional development. If you thrive in a dynamic environment and are eager to make a difference, this position is perfect for you.

Benefits

Free Seasonal Access Pass

Discounts at Resort Restaurants

Referral Bonus Program

Public Transit Subsidies

Free or Discounted Lift Tickets

Employee and Family Assistance Program

Training and Professional Development

Friends and Family Discounts

Qualifications

• Post-secondary degree or diploma required, tourism industry experience preferred.
• Strong oral communication and customer service skills are essential.

Responsibilities

• Build and maintain relationships with tour operators and partners.
• Drive sales through proactive outreach and promotional programs.
• Collaborate with internal teams for seamless operations.

Skills

Oral Communication Skills

Customer Service Skills

Strategic Thinking

Presentation Skills

Time Management

Education

Post-secondary Degree or Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

Job Title: Leisure Sales Specialist

Location: North Vancouver

Reports to: Director, Sales & Partnerships

Role Status: Full Time / Permanent / Salaried

About Us

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focus on people, connection, growth, and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is a top priority are encouraged to apply.

Job Summary

We are seeking an energetic and self-motivated professional to support and grow our leisure sales program. The Specialist is a strong communicator with natural interpersonal skills conducive to building and maintaining excellent relationships with tourism industry clients. In addition to administrative duties, this individual will also promote our mountain experience to clients through familiarization tours, product knowledge training, in-destination outreach, off-site networking events, and industry shows. This role is well suited for an individual with an entrepreneurial spirit and interest in growing their career within tourism.

Essential Job Functions

Tour Operator and Travel Trade Partner Relations:

• Establish and maintain strong relationships with tour operators and other industry partners.
• Provide partner support including operations and logistics updates, rate administration, and promotional content and sales tools.
• Ensure client satisfaction and resolve any issues that may arise.
• Coordinate logistics such as arrival processes, ticket redemption, and ensuring everything is organized and running smoothly.

Driving Sales through Tour Operators and Industry Partners:

• Proactive outreach to tour partners to identify and develop promotional programs and new business opportunities.
• Lead hotel concierge outreach and referral program.
• Coordinate and participate in familiarization tours, product knowledge programs, and industry events/shows.
• Stay on top of industry trends, best practices, competitors, and leverage this industry intelligence to identify and recommend new business opportunities.

Inter-Departmental Alignment:

• Collaborate with internal teams (marketing, finance, operations, guest services) for supporting materials, services, and seamless operations.

Required Qualifications and Abilities

• Successful completion of post-secondary degree or diploma.
• Previous experience in the tourism industry preferred.
• Comfortable speaking and presenting in front of groups.
• Ability to think and act strategically, work independently, and manage time efficiently.
• Exceptionally strong oral communication skills, with the ability to develop rapport and credibility.
• Effective presentation selling skills and objection handling techniques.
• Ability to work in a high-speed, high-demand environment and meet tight deadlines.
• Committed work ethic and positive work attitude.
• Exceptional customer service skills.
• Knowledge of MS products including Word, Excel, and Outlook.
• Ability to work evenings, weekends, and statutory holidays when required. Some travel required.

Working Conditions

This position takes place primarily indoors and onsite at Grouse Mountain Resort, with the exception of familiarization tours and product knowledge tours outdoors on the Mountaintop.

Compensation and Benefits

$53,000 to $58,000 annually.

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass.
• Discounts at the resort’s restaurants, retail, and rental outlets.
• Referral Bonus Program.
• Public Transit Subsidies.
• Free or discounted lift tickets at many other resorts (winter/summer).
• Access to free Employee and Family Assistance Program.
• Excellent training and professional development.
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance, Medical Insurance, Dental Insurance, and Vision Insurance plans.
• RRSP matching after 1 year of service.
• Free access pass for dependants.

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.