Legal Administrative Assistant & Client Coordinator

Parr Business Law; Vancouver; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Benefits after 3 months

Structured onboarding

AI tools in firm

Job summary

Parr Business Law in Vancouver is seeking a Legal Administrative Assistant & Client Coordinator to be the client-facing engine of our Estates practice, handling discovery calls, webinar follow-ups, and signing appointments while keeping client files organized. You’ll report to the Estates Paralegal and our Office Operations Lead, with onboarding and cross-training so teammates cover vacations.

Daily tasks use Word, Google Workspace, Clio, Lawmatics, Zoom and AI tools to deliver premium, human

Qualifications

• Warm, confident phone manner that puts nervous clients at ease.
• Comfort asking for the booking; a friendly nudge is welcomed.
• Exceptional attention to detail to catch errors in names, dates, and initials.
• Fast, accurate document production in Word and Google Workspace.
• Reliability; you own your tasks and close loops without reminders.
• Willingness to learn new software; we use Clio, Lawmatics, Zoom, and AI tools daily.
• Paralegal training (Capilano, VCC, or equivalent) is an asset; new grads welcome.
• Prior law firm, professional services, or sales experience is an asset, not a requirement.

Responsibilities

• Speak with prospective clients on discovery calls and follow-ups; schedule appointments.
• Support signing appointments and prepare estate planning documents under supervision.
• Maintain and organize client files, ensuring consistency in naming and filing.
• Assist with webinar call registrants, live chat moderation, and post-webinar follow-up.
• Provide reception coverage, manage incoming mail, and book rooms for signings.

Skills

Phone communication

Attention to detail

Document production

Reliability

Learning new software

Education

Paralegal training (Capilano/VCC or equivalent)

Tools

Clio

Lawmatics

Zoom

AI tools

Google Workspace

Word

Job description

Love talking to people and catching the details others miss?

Parr Business Law is a Vancouver firm serving business-owner families and incorporated

professionals. We treat legal planning as a modern responsibility, not a chore, and we hold

ourselves to a premium, human standard of service. Our estates practice is growing fast - we

are building a system that supports multiple estate planning lawyers running 45 to 60 client

sessions a month.

We are hiring a Legal Administrative Assistant & Client Coordinator to be the client-facing engine

of that team.

What the role looks like:

About half your day is on the phone: discovery calls with prospective clients, follow-up calls with

people who attended a webinar or paused mid-decision, and appointment confirmations. The

other half is file work: preparing estate planning documents, prepping and supporting signing

appointments, and keeping client files clean.

You report to our Estates Paralegal on file work, and our Office Operations Lead trains you and

runs your onboarding. The two of you cross-train so each can cover the other's vacation.

Client calls and pipeline

• Run discovery calls with prospective estate planning clients (we train you on our process)


• Work the follow-up pipeline daily: webinar attendees, no-shows, and "let me think about it" leads and get them scheduled


• Answer client calls, book and confirm appointments, and send confirmation emails


• Monitor and respond to client text messages through our messaging platform

Signings and file support

• Prepare, print, and support estate planning signing appointments - you are a familiar face in the room


• Prepare and format estate planning documents to firm standards under paralegal supervision


• Support probate files with document assembly, correspondence, and reporting


• Set up title searches and organize results


• Maintain clean, consistently named client files in our document system

Webinar and office support

• Call registrants before our estate planning webinars to confirm attendance and answer basic questions


• Moderate the live chat during webinars and track attendee questions


• Coordinate post-webinar follow-up, gift delivery, and lead status tracking


• Cover reception, manage incoming mail, keep supplies stocked, and book rooms for signings

What we are looking for

• A warm, confident phone manner - you put nervous clients at ease


• Comfort asking for the booking; a friendly nudge does not scare you


• Exceptional attention to detail - you catch the wrong middle name, the mismatched date, the missing initial


• Fast, accurate document production in Word and Google Workspace


• Reliability - you own your tasks and close loops without reminders


• Comfort learning new software; we use Clio, Lawmatics, Zoom, and AI tools daily


• Legal administrative assistant or paralegal training (Capilano, VCC, or equivalent) is an asset new graduates are welcome to apply


• Prior law firm, professional services, or sales experience is an asset, not a requirement

What we offer

• Starting salary: $60,000 per year


• Benefits available after 3 months


• A structured 90-day onboarding with recorded training and direct mentorship from our paralegal team


• A modern firm that invests in technology and systems, including AI tools


• A collaborative team culture with real ownership of your work


• A growth path in a firm that promotes from within as it scales