Leasing & Resident Experience Pro

CAPREIT Apartments; Victoria; Hybrid; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Competitive base salary

3 weeks paid vacation

Health, dental & vision benefits

Employee savings plan

Employee & family assistance plan

Learning & professional development

Job summary

CAPREIT Apartments in Victoria, BC invites applications for Leasing Specialist opportunities. You will own the leasing process from initial inquiry to onboarding, build strong resident relationships, and help meet leasing targets while supporting daily property operations.

The role requires 1-2 years in customer service or related fields, excellent communication, and the ability to work evenings/weekends as needed. CAPREIT offers competitive salary and benefits.

Qualifications

• 1-2 years’ experience in customer service, sales, office administration or related field.
• Excellent customer service and interpersonal skills.
• Well-developed oral and written communication skills.
• Proficient with MS Office. Property management software knowledge is an asset.
• Ability to work evenings and weekends when needed to meet business requirements.
• Proven ability to address concerns and achieve performance targets.
• Strong problem-solver with effective negotiation skills.
• Highly organized and detailed-oriented with proven ability to work in a fast-paced environment.
• Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations required.

Responsibilities

• Build strong resident relationships as frontline liaison.
• Own the leasing process from inquiry to onboarding.
• Proactively monitor vacancies and achieve leasing targets.
• Collect payments, inspect properties and coordinate moves.
• Facilitate maintenance requests.

Skills

Customer service

Interpersonal skills

Oral and written communication

Negotiation skills

Problem solving

Detail-oriented

Organization

Time management

Tools

MS Office

Property management software

Job description

CAPREIT Apartments in Victoria, BC invites applications for Leasing Specialist opportunities. You will own the leasing process from initial inquiry to onboarding, build strong resident relationships, and help meet leasing targets while supporting daily property operations.

The role requires 1-2 years in customer service or related fields, excellent communication, and the ability to work evenings/weekends as needed. CAPREIT offers competitive salary and benefits.