Leasing Manager

Townline; Victoria; On-site; CAD 65,000 - 85,000; Full time

Job summary

Townline is seeking a Leasing Manager to join our Victoria team. You will lead a leasing group, coordinate tours, and manage resident communications to grow our residential portfolio.

You will oversee leasing processes from applications through move-in, ensure compliance with BC licensing, and provide coaching to staff while maintaining exceptional customer service for prospective and current residents.

Qualifications

• Valid Rental Property Management License issued by the BC Financial Services Authority (BCFSA).
• 3-5 years of progressive experience in residential leasing or property management.
• Proven experience leading, coaching, and developing leasing or customer service teams.
• Familiarity with Yardi, CRM Flex, or similar software preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and evenings.
• Reliable transportation.

Responsibilities

• Schedule and conduct suite and community tours for prospective residents.
• Highlight property features and amenities during tours.
• Follow up with prospective residents to answer questions and address concerns.
• Serve as a primary point of contact for prospect, applicant, and resident inquiries.
• Respond to phone calls, emails, and written correspondence promptly and professionally.
• Communicate leasing requirements and move-in details to prospective and incoming residents, including deposits, resident insurance requirements, move-in inspections, and elevator booking procedures.
• Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
• Review lease terms and conditions to ensure compliance with company policies and regulations.
• Coordinate lease signings and ensure all required signatures and documents are obtained.
• Process rental applications and conduct background and credit checks.
• Communicate leasing requirements and application procedures to prospective residents.
• Database Management and Recordkeeping.
• Support the leasing team with day-to-day administrative tasks, including filing, document preparation, and record management.
• Provide administrative support that helps ensure smooth and efficient leasing operations.
• Oversee the leasing team's day-to-day activities, coordinating schedules, assigning tasks, and ensuring appropriate coverage for tours and prospect inquiries.
• Provide training, coaching, and ongoing support to strengthen leasing skills, property knowledge, and customer service.
• Monitor lead follow-up, application progress, and database accuracy to ensure consistent execution of leasing procedures.
• Support the team in meeting leasing targets by reviewing performance, identifying challenges, and recommending improvements.
• Foster a positive, inclusive team environment that encourages collaboration, accountability, and open communication.
• Provide regular updates to management on team performance, staffing needs, and issues requiring additional support.

Skills

Communication

Leadership

Team management

Customer service

Flexible hours

Education

BC FSA license

Tools

Yardi

CRM Flex

Job description

Townline is an industry-leading Vancouver-based real estate developer with over 40 years of experience creating thoughtfully designed homes and communities across British Columbia. From townhomes and high-rise towers to mixed-use and alternative housing solutions, Townline is known for its commitment to quality, innovation, and exceptional customer care. With fully integrated in-house Development, Construction, Finance, Sales, Leasing, Customer Care, and Marketing teams, Townline is involved in every stage of the development process.

We are seeking a Leasing Manager to join our team in Victoria. The successful candidate will bring strong leadership and relationship-building skills while supporting the continued growth of our residential portfolio.

General Duties and Responsibilities of a Leasing Manager may include, but are not limited to:

Property Tours and Showings:

• Schedule and conduct suite and community tours for prospective residents.
• Highlight property features and amenities during tours.
• Follow up with prospective residents to answer questions and address concerns.

Prospect and Resident Communication:

• Serve as a primary point of contact for prospect, applicant, and resident inquiries throughout the leasing process.
• Respond to phone calls, emails, and written correspondence promptly and professionally.
• Communicate leasing requirements and move-in details to prospective and incoming residents, including deposits, resident insurance requirements, move-in inspections, and elevator booking procedures.

Lease Documentation and Coordination:

• Prepare lease agreements, addendums, and other leasing documents accurately and in a timely manner.
• Review lease terms and conditions to ensure compliance with company policies and regulations.
• Coordinate lease signings and ensure all required signatures and documents are obtained.

Application Screening and Processing:

• Process rental applications and conduct background and credit checks.
• Communicate leasing requirements and application procedures to prospective residents.
• Database Management and Recordkeeping

Administrative Support:

• Support the leasing team with day-to-day administrative tasks, including filing, document preparation, and record management.
• Provide administrative support that helps ensure smooth and efficient leasing operations.

Team Management and Leadership:

• Oversee the leasing team’s day-to-day activities, coordinating schedules, assigning tasks, and ensuring appropriate coverage for tours and prospect inquiries.
• Provide training, coaching, and ongoing support to strengthen leasing skills, property knowledge, and customer service.
• Monitor lead follow-up, application progress, and database accuracy to ensure consistent execution of leasing procedures.
• Support the team in meeting leasing targets by reviewing performance, identifying challenges, and recommending improvements.
• Foster a positive, inclusive team environment that encourages collaboration, accountability, and open communication.
• Provide regular updates to management on team performance, staffing needs, and issues requiring additional support.

Requirements:

• Valid Rental Property Management License issued by the BC Financial Services Authority (BCFSA)
• Minimum 3-5 years of progressive experience in residential leasing, property management, or a related field.
• Proven experience leading, coaching, and developing leasing or customer service teams.
• Familiarity with Yardi, CRM Flex, or similar software preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible hours including weekends and evenings.
• Reliable transportation
• Ability to work flexible hours, including evenings and weekends, to support leasing activities and resident events as needed.