Leasing Agent

Arbutus Properties; Edmonton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Extended health & dental

Health Spending Account

Employee Assistance Program

RRSP/TFSA matching

Life insurance

Training & development

Discretionary bonus

Job summary

Arbutus Properties is seeking a Leasing Agent to manage multiple properties in the Edmonton region. You will cultivate client relationships, qualify prospective tenants, and drive lease sales while providing a top-tier client experience from first contact to move-in.

You will employ innovative leasing strategies, stay informed on market trends, and collaborate with the Property Manager to meet portfolio targets and maintain high service standards.

Qualifications

• Post-secondary education or industry experience preferred, but training will be provided.
• Proficient with technology platforms; knowledge of Yardi is an asset.
• Proficient with Microsoft Office including Outlook and Excel.
• Strong aptitude for sales and customer service.
• Experience as a residential leasing agent or sales expert with 1 year of experience is preferred.
• Ability to work evenings, weekends, and holidays to meet business needs.
• Organized, interpersonal, and strong communicator who can build relationships with customers.
• Own vehicle and valid driver’s license.

Responsibilities

• Follow up with prospective residents to ensure no lead is lost.
• Greet and qualify customers on the phone or in person with goal of a new resident.
• Ensure applications are completed correctly and fully.
• Stay informed on market conditions and complete competitor surveys.
• Complete traffic reports, vacancy reports and related paperwork.
• Schedule appointments to view the community.
• Present available apartments in a friendly, knowledgeable manner.
• Represent the company professionally; support marketing efforts.
• Maintain resident base and retention programs.

Skills

Sales experience

Customer service

Microsoft Outlook

Excel

Yardi

Time management

Communication skills

Driver's license

Education

Post-secondary education or industry experience

Tools

Yardi

Job description

Arbutus Properties is a leading commercial and residential property development company, offering a dynamic work environment, attractive compensation and benefits package, and vast opportunity for advancement. We are currently seeking a Leasing Agent with a strong work ethic, the desire to be part of a team, and the skills to assist in the management of several properties in the Edmonton region. As a member of our team, you will provide insight and innovative solutions to ensure the successful lease administration and management of our commercial and multi-family properties.

What’s in it for you!

We provide a comprehensive compensation and benefits package designed to support your well‑being and growth:

• Competitive Wages
• Extended Health and dental coverage
• Healthcare and Lifestyle Spending Account
• Employee Assistance Program
• RRSP/TFSA matching
• Life insurance
• Paid Training and development opportunities
• Discretionary bonus
• And more.

Summary

Reporting to the Property Manager, the Leasing Agent is accountable for building client relationships with prospective tenants to ensure sales targets are met and pipelines are proactively managed. You will place a focus on proactively qualifying and selling prospective tenants on units and ensure a strong client experience from their initial contact to the day they move into the suite and beyond. Utilize innovative leasing strategies and will strive to realize efficiencies and ensure first‑class, quality service is provided to all customers.

Responsibilities

• Follow up with prospective residents to ensure no lead is lost;
• Greet and qualify customers on the phone or in‑person with the view that the result will be a new resident;
• Ensure that prospective resident applications are completed correctly and in full;
• Stay informed on market conditions and complete competitor surveys;
• Complete traffic reports, vacancy reports and related paperwork as required;
• Scheduling appointments to view the community.
• Presenting the available apartments in a friendly and knowledgeable fashion.
• Represent the company in a professional manner.
• Assist in generating traffic through active participation in the community's marketing strategy.
• Maintain community's customer base with an effective resident retention program.

Requirements

• Post-Secondary Education or industry experience preferred but will train the right candidate;
• Proficient in the use of technology platforms - knowledge of Yardi is an asset;
• Proficient using Microsoft Office including Outlook and Excel;
• Strong aptitude for sales and customer service;
• Be an experienced residential leasing agent or sales expert with keen organizational skills (1 year);
• Have the ability to work evening, weekend, and holiday hours to accommodate business needs Lease suites and/or renew upcoming lease expiries with specific leasing goals in mind;
• Work constructively with the team to ensure customer service requirements are resolved and team goals are met;
• Be organized, interpersonal and strong communicator with the ability to build excellent relationships with customers;
• Candidate must have excellent time management skills and ability to prioritize work;
• Exceptional analytical, communication (written and verbal) and interpersonal skills;
• Must have a high degree of professionalism and possess an exceptional customer service philosophy;
• Highly organized, results‑oriented and able to work in a multi‑functional team environment;
• Appearance must be neat, clean and professional;
• Must have own vehicle and valid driver’s license.

Arbutus Properties is committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and respected. We welcome applicants that reflect this diversity.

We respectfully acknowledge that we are situated on the traditional territories of the Siksika, Kainai, Piikani, Tsuut’ina, Îyârhe Nakoda, Nehiyaw, Dëne Sųłiné, Dane‑zaa, Nakota Sioux. These lands are subject to Treaties 4,6,7,8, and 10, and have long served as meeting grounds, travel routes, and gathering places for many diverse First Nations including the Anishinaabe and Haudenosaunee, as well as Métis, and Inuit peoples. We recognize all these Nations and communities, whose rich histories, languages, cultures, and traditions continue to thrive and are key to the enrichment of all our communities.