Leasing Agent

Zen Residential Ltd.; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paid vacation

RECA reimbursement

Career growth

Job summary

Zen Residential Ltd. is seeking a Leasing Agent to drive occupancy and revenue growth across our Alberta portfolio. You will manage inquiries, show units, and guide prospects through signing a lease, collaborating with on-site Property Managers and the wider leasing team.

The role emphasizes speed to lease, conversion, and a performance-based bonus tied to milestones, with on-site work and occasional evenings/weekends to meet demand. A strong customer service mindset is essential.

Qualifications

• Experience in sales, leasing, or a customer-facing residential real estate role.
• Strong communication and interpersonal skills with ability to build rapport quickly.
• High conversion orientation and comfort guiding prospects through a decision process.
• Detail-oriented with ability to manage multiple prospects, showings, and follow-up sequences.
• Proficiency in CRM platforms and property management software; experience with Yardi is a plus.

Responsibilities

• Respond promptly to all inbound inquiries via ILS platforms, email, CRM, and phone.
• Manage all prospect interactions in the CRM pipeline with accurate lead stages and follow-ups.
• Conduct timely follow-up sequences to move prospects from inquiry to showing and signed lease.
• Deliver a high-quality prospect experience aligned with Zen Residential standards.
• Schedule and conduct showings and virtual tours for available suites.
• Present building amenities and community features accurately to prospects.
• Follow up post-showing to advance toward a decision and lease signing.
• Maintain up-to-date listings on Rentfaster, Rentals.ca, and Kijiji.

Skills

Sales experience

Leasing experience

CRM proficiency

GHL experience

Yardi Voyager

AHRC knowledge

Education

RECA licence or willingness to obtain

Tools

Yardi Voyager

GHL CRM

Job description

About Zen Residential

Zen Residential Ltd. is a growing residential property management company proudly managing multifamily and single-family homes across Alberta and Saskatchewan. Our team is dedicated to creating exceptional resident experiences, building strong communities, and delivering outstanding service at every property we manage.

About Zen Residential

Zen Residential Ltd. is a growing residential property management company proudly managing multifamily and single-family homes across Alberta and Saskatchewan. Our team is dedicated to creating exceptional resident experiences, building strong communities, and delivering outstanding service at every property we manage.

As we continue to expand, we are looking for passionate professionals who take pride in their work and are committed to making a positive impact on the communities they serve.

About The Role

Reporting to the VP Leasing, Revenue and Growth, the Leasing Agent plays a critical role in driving occupancy and revenue growth across the Zen Residential portfolio. This position is primarily focused on leasing activity from first contact through to signed lease, with a strong emphasis on conversion, speed to lease, and prospect experience.

The successful candidate has strong communication, organization, and follow-up skills, with a natural ability to build rapport and guide prospects through a decision. This role collaborates closely with on-site Property Managers and the broader leasing team.

This role includes a performance-based bonus structure designed to reward accelerated lease-up absorption, with enhanced per-unit compensation tied to signing milestones. Speed to lease is a primary measure of success.

What You Will Do

Prospect Communication and Lead Management

• Respond promptly to all inbound inquiries via ILS platforms, email, CRM, and phone.
• Manage all prospect interactions in the CRM pipeline, maintaining accurate lead stages, notes, and follow-up tasks.
• Conduct timely follow-up sequences to advance prospects from inquiry through to showing and signed lease.
• Deliver a consistently high-quality prospect experience aligned with Zen Residential standards.

Leasing and Marketing

• Schedule and conduct suite showings and virtual tours, adapting your approach to the prospect and unit type.
• Present available suites, building amenities, and community features compellingly and accurately.
• Follow up post-showing with timely, personalized outreach to advance prospects toward a decision.
• Achieve monthly and seasonal leasing targets as established by the VP Leasing.
• Prioritize leases within the bonus window to maximize absorption and per-unit earnings.

Application Processing

• Ensure accuracy and completeness of prospective resident applications, credit information, landlord references, and employer references prior to review.
• Review prospect inquiries daily and schedule appointments using the lead management system.
• Liaise with the Property Manager on application approvals and move-in coordination.

Marketing and ILS Management

• Maintain up-to-date, high-quality listings across all active ILS platforms including Rentfaster, Rentals.ca, and Kijiji.
• Flag listing performance issues, availability discrepancies, or pricing gaps to the VP Leasing.
• Participate in ongoing sales training and leasing skills development as provided by Zen Residential.

Reports and Documentation

• Complete traffic reports, showing logs, and related leasing paperwork on a weekly basis.
• Maintain accurate lead and lease data in both the CRM and Yardi Voyager.
• Provide weekly leasing activity updates to the VP Leasing.

Customer Satisfaction

• Deliver an exceptional prospect and new resident experience from first contact through move-in.
• Address prospect concerns promptly and elevate unresolved issues to the Property Manager.
• Actively solicit Google reviews from satisfied new residents in the post-move-in window.

Suite Readiness and Property Standards

• Ensure show suites are presentation-ready prior to all scheduled showings.
• Flag maintenance or turnaround issues impacting suite availability to the Property Manager.
• Maintain a professional, welcoming presence on-site during leasing hours.

Team Collaboration

• Work constructively with on-site Property Managers, the VP Leasing, and the broader leasing team to meet occupancy targets.
• Assist with move-in coordination as required.
• Support community events and resident engagement activities as directed.

What You Bring

• Demonstrated experience in sales, leasing, or a customer-facing residential real estate role.
• Strong communication and interpersonal skills with a natural ability to build rapport quickly.
• High conversion orientation and comfort guiding prospects through a decision process.
• Detail-oriented with the ability to manage multiple prospects, showings, and follow-up sequences simultaneously.
• Proficiency in CRM platforms and property management software. Experience with GHL and Yardi is considered an asset.
• Knowledge of the Alberta rental market and AHRC compliance considerations is considered an asset.
• Professional demeanor with an unwavering commitment to delivering exceptional customer service.
• Valid driver's licence and reliable transportation.
• Flexibility to work evenings and weekends in alignment with prospect availability and leasing demand.
• RECA licence or willingness to obtain (education reimbursement provided by Zen Residential).

Why Join Zen Residential?

• Competitive base compensation with a performance-based bonus program tied to leasing milestones.
• Health and dental benefits.
• Paid vacation.
• RECA education reimbursement.
• Professional development opportunities.
• Career advancement within a growing organization.
• Supportive and collaborative team environment.

At Zen Residential, you will have the opportunity to make a meaningful impact while building a rewarding career with one of Western Canada's fastest-growing property management companies.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Zen Residential Ltd. is committed to creating an inclusive and diverse workplace. We welcome applications from individuals of all backgrounds, experiences, and identities and are committed to providing an equitable recruitment and employment experience for all.