Leasing Administrative Assistant

Realstar; Pointe-Claire; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Salary

Employer paid benefits

Annual bonuses

Ongoing training programs

Awards for years of service

Career development

Inclusive and diverse work environment

Annual holiday parties & summer BBQs

Job summary

Realstar in Montreal is seeking a Full-Time Leasing Administrative Assistant to support building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to inquiries, and maintaining records in Yardi. You will assist residents with RentCafe and provide guidance on maintenance requests to ensure high satisfaction.

Schedule includes every other weekend.

Qualifications

• Background in residential property management or related business experience.
• Excellent written and verbal communication and interpersonal skills.
• Good working knowledge of computer software including Word/Excel, Yardi and RentCafe.
• Professional appearance and bilingual (English & French).

Responsibilities

• Screen applications and schedule property showings for prospects.
• Deliver customer service to residents and respond to inquiries and concerns.
• Maintain records in Yardi and assist residents with RentCafe.
• Process lease renewals, notices and other daily operational duties.
• Organize resident events and support leasing activities.

Skills

Property management experience

Communication skills

Bilingual English and French

Tools

Yardi

RentCafe

Microsoft Word

Excel

Job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/
Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction. Schedule includes every other weekend.

What we offer to employees:

• Salary
• Employer paid benefits
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service

• Greet and interact with residents and prospects in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration

• Schedule property showings with prospects
• Process leasing applications including completion of background and credit checks
• Ensure rents are collected and deposited on a timely basis
• Negotiate lease renewals in conjunction with established targets
• Utilize Yardi to record transactions and run various operating reports
• Conduct market surveys and analyze how the property compares to the current market
• Recommend leasing rates and in-suite turnover work to the Area Manager
• Actively promote various referral programs to existing residents and prospects

Qualifications

• Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
• Excellent written and verbal communication and interpersonal skills
• Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
• Display a professional/presentable appearance
• Bilingualism English and French

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.