Learning Technology Specialist

MCAP Group of Companies; Calgary; On-site; CAD 68,000 - 78,000; Full time

Job summary

MCAP Group of Companies is seeking a Learning Technology Specialist to support Learning & Development and other business units. The role oversees projects and initiatives to improve productivity, efficiency and customer experience through learning technology.

You will provide technical support for training deliveries, manage LMS and knowledge systems, and collaborate with vendors to optimize learning tech. The position requires hands-on experience with eLearning tools and live streaming

Qualifications

• Minimum 3 years of industry experience.
• Minimum 2–3 years Learning and Development experience with Articulate 360, Camtasia, Adobe Premiere Pro, MadCap, Cornerstone, etc.
• Minimum 2 years of live video streaming experience with Microsoft Teams, WebEx or similar.
• Strong analytical, problem-solving and communication skills.
• Ability to manage multiple projects and build cross-departmental relationships.

Responsibilities

• Internal Training Consulting: manage Learning & Development inbox, oversee tech processes, communicate changes, participate in corporate initiatives, stay informed on trends, seek feedback, and demonstrate end-to-end project management.
• Implement Training Programs: provide technical support for training deliveries, administer LMS and knowledge management systems, assist with design and development for tech training.
• Leadership Support: align with unit goals, build relationships with customers, review error reporting, support learning culture, and manage projects.
• Learning Technology: collaborate with business units on learning tech initiatives, liaise with vendors, recommend enhancements, design and implement training solutions.

Skills

Industry experience

L&D background

Education

High School Diploma

Tools

Articulate 360

Camtasia

Adobe Premiere Pro

MadCap

Cornerstone

Microsoft Teams

Job description

Learning Technology Specialist

JoiningMCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for providing ongoing technology support to Learning & Development and to all other Single-Family lines of businesses. This position is also responsible for overseeing and champion assigned projects and initiatives to enhance productivity, efficiency and business units’ results, as well as overall customer experience, as they are impacted by Learning Technology.

Internal Training Consulting

• Manage Learning & Development email inbox
• Oversee technology processes and procedures (business’ and internal) as required
• Draft and distribute communications to keep staff informed of technology changes, upcoming training events, and new technology initiatives
• Participate in corporate initiatives to build a positive learning culture throughout MCAP
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations
• Seek and provide peer feedback on training delivery, design, and development
• Demonstrate expert skills in end-to-end project management and ownership

Implement Training Programs

• Provide technical support for training deliveries, Single Family events, and leadership initiatives
• Administration of Learning Management System
• Administration of Knowledge Management System
• Support business units on design and development for technology training

Leadership Support

• Maintain awareness of business unit goals, objectives, strategies, procedures, and technology changes.
• Build and maintain strong relationships with all internal and external customers
• Review reporting on common errors, for the purpose of proposing and creating reinforcement initiatives.
• Participate in corporate initiatives to build a positive learning culture throughout MCAP.
• Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations.
• Demonstrate expert skills in end-to-end project management and ownership
• Build and maintain strong relationships with all internal and external customers

Learning Technology

• Work with business units on various initiatives relating to learning technologies
• Liaise with vendors to troubleshoot and resolve system problems efficiently and effectively
• Make recommendations to maximize the use of learning technologies in support of new functionality and process improvement initiatives
• Leverage internal and external resources to design, develop and implement technology training solutions

What You Bring To The Team

• Minimum 3 years of industry experience
• Minimum 2 – 3 years Learning and Development experience (using technologies such as Articulate 360, Camtasia, Adobe Premiere Pro, MadCap, Cornerstone, etc.)
• Minimum 2 years of live video streaming experience (using technologies such as Microsoft Teams, WebEx or other live streaming programs)
• Critical thinking and consideration of holistic business impacts
• Excellent analytical and problem-solving skills
• Strong cross-departmental relationships
• Strong interpersonal skills
• Ability to manage competing priorities
• Exceptional communication skills (verbal and written)
• Excellent organizational and time management skills
• Carries out duties with integrity and takes accountability for decisions and results
• Strong knowledge of learning technologies and eLearning tools (such as Articulate 360, Camtasia, Vyond, MadCap, Cornerstone, etc.)
• Hosting live events, video creation and editing skills
• Proficient with Outlook, Word, Excel, PowerPoint, Microsoft Teams and SharePoint applications
• High School Diploma

Note: This role is ideal for a proactive and creative learning professional who enjoys bringing engaging learning experiences to life. We’re looking for someone who takes initiative, experiments with new approaches and tools, and combines creativity and problem-solving to create effective learning solutions.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.

Position Details

Position #: req2285

Employment Status: Permanent Full Time

Location: Multiple Locations Available

Number Of Openings:1

Department: Residential

Internal Job Title: Learning Technology Specialist

Salary Range: $68,000 - $78,000

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.