Learning Technology Coordinator

KPMG Canada; Hamilton; On-site; CAD 46,000 - 71,000; Full time

Job summary

KPMG Canada is seeking a Learning Technology Coordinator in Hamilton to provide first-level support for various learning technology platforms. The role entails supporting learning professionals by recommending solutions and ensuring issue resolution within service standards. Ideal candidates will have a background in technology administration, excellent communication skills, and a client-focused mindset.

Qualifications

• 2-3 years’ experience in technology-based training administration/delivery.
• Strong verbal and written communication skills.
• Experience with technology-based learning platforms.

Responsibilities

• Provide support for all learning technology platforms.
• Consult on system capabilities and best practices.
• Assist in designing and delivering virtual learning sessions.

Skills

Attention to detail

Problem-solving

Communication

Client-focused mindset

Independent work

Education

Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources

Tools

Microsoft 365

ServiceNow

SAP SuccessFactors

Degreed

Kaltura

Credly

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including the SAP SuccessFactors learning management system (LMS), the Degreed digital experience platform, the Kaltura virtual classroom / video platform, and Credly digital badges platform. Additionally, this position involves working with internal learning professionals to recommend learning solution approaches and collaborate on related deliverables.

This role requires attention to detail and the ability to operate effectively within a process-driven technical environment, focusing on quality assurance, issue analysis, and timely follow-up. Success in this role depends on strong relationship skills and a proactive, 'can do' attitude.

What You Will Do

• Provide support for all learning technology platforms, including system maintenance, creating and updating learning resources, and addressing platform challenges.
• Consult with internal learning professionals on system capabilities and best practices to recommend solutions that enhance learner experience and meet business needs.
• Assist in designing, preparing, and delivering virtual learning sessions, including moderation and support.
• Generate reports to support quality assurance and stakeholder visibility.
• Investigate and resolve platform functionality issues, monitor usage, and perform system audits and data cleanups.
• Use ServiceNow to prioritize and respond to inquiries within SLA standards.
• Support broader Digital Learning initiatives as needed.

What You Bring To The Role

• 2-3 years’ experience in technology-based training administration / delivery in a fast-paced, service-oriented environment.
• Post-secondary education in Learning & Development, Computer Science, Business, or Human Resources.
• Experience with learning technology administration and first-level support.
• Results-oriented with the ability to manage multiple priorities and deliver high-quality work on time.
• Strong communication skills, both verbal and written.
• Client-focused mindset and ability to collaborate across organizational levels.
• Attention to detail and problem-solving skills.
• Ability to work independently and own tasks with a focus on quality.
• Intermediate proficiency with Microsoft 365, especially Excel.
• Assets include experience with SAP SuccessFactors, Degreed, Kaltura, Credly, and virtual classroom facilitation.

This position requires fluency in English. Support or collaboration with English-speaking colleagues may be necessary. The role may involve policy interpretation and application.

Additional Information

The salary range for BC Region is $46,500 to $70,500, potentially with bonuses. Salary is based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values

• Integrity — doing what is right
• Excellence — continuous learning and improvement
• Courage — thinking and acting boldly
• Together — respecting and drawing strength from diversity
• For Better — focusing on what matters

KPMG Canada is committed to diversity, inclusion, and providing accommodations during recruitment. Candidates can request adjustments at any stage by contacting the Employee Relations Service team.

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