Learning Platforms Analyst

Dalhousie University; Halifax; On-site; CAD 47,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Dalhousie University’s Faculty of Open Learning and Career Development seeks a Learning Platforms Analyst to support and enhance the university’s lifelong learning platforms. You will handle day-to-day user support, monitor integrations, and assist with credentialing projects across certificates and microcredentials.

The role includes onboarding new units, testing, coordinating with stakeholders, and promoting standardized workflows while enabling credentialing expansion.

Qualifications

• Undergraduate degree in a relevant field plus 1–5 years’ enterprise platform experience.
• Experience in system analysis, troubleshooting, platform configuration, documentation, or training.

Responsibilities

• Provide operational support for learning platforms and LMS administration.
• Monitor system integrations and data quality between Modern Campus LLL EE, Banner, MyCreds and related systems.
• Lead onboarding projects for new continuing education units and coordinate stakeholder communications.

Skills

Systems analysis

Troubleshooting

Platform configuration

User training

Project coordination

Education

Undergraduate degree in a relevant field

Tools

Modern Campus LLL EE (Destiny One)

D2L Brightspace

Ellucian Banner

ARUCC MyCreds

Job description

Salary $34.37-$43.52 per hour ($58,087 - $73,556 per annum, 32.5 hours per week)

Classification

Classification SIT1

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

The Faculty of Open Learning and Career Development ( OLCD ) develops and delivers innovative and diverse lifelong learning experiences for more than 5000 students annually to help them navigate the changing world of learning and work. Reporting to the Manager, Faculty Technology, the Learning Platforms Analyst supports and enhances the Faculty’s learning and credentialing platforms, including Modern Campus Lifelong Learning Extended Education ( LLL EE), MyCreds, and D2L Brightspace. The role provides operational and user support, monitors, integrations, coordinates onboarding for participating units, and supports credentialing initiatives across certificates, transcripts and microcredentials . This role requires someone who can support users and platforms day-to-day while also analyzing workflows, monitoring integrations, troubleshooting data issues, coordinating testing, supporting credentialing expansion, and onboarding new units into a standardized learning and credentialing ecosystem.

Key Responsibilities

• Provide operational support for learning platforms, including user account management, access provisioning, application configuration, and Learning Management System ( LMS ) administration.
• Monitor and maintain system integrations between Modern Campus LLL EE, Banner, MyCreds, and related systems, resolving data quality, identity, and provisioning issues.
• Serve as the primary operational and functional resource for expansion of the LLL EE/MyCreds integration to encompass transcripts and certificates, supporting credential configuration, data mapping, testing, exception handling, go-live readiness, and operational handover.
• Manage onboarding and implementation projects for new continuing education units, including requirements gathering, workflow design, testing, training, and post-launch support.
• Coordinate stakeholders and vendor relationships, serving as the primary liaison among Faculty of Open Learning and Career Development at Dal ( FOLCD ), the Registrar’s Office, ITS , Modern Campus, MyCreds, and participating academic units to coordinate requirements, issue resolution, vendor escalation, and implementation activities.
• Drive continuous improvement and user enablement by developing procedures, documentation, training materials, operational standards, and recommendations for process platform, credentialing, automation, and integration improvements.

Note: The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work from within Nova Scotia) as agreed by all parties based on operational requirements and university guidelines.

Required Qualifications

• Undergraduate degree in a relevant field such as information management, business administration, computer science, education/learning technology, information systems, or a related discipline, plus approximately one to five years’ experience supporting enterprise platforms, users, integrations, configuration, testing, documentation, or implementation activities (or an equivalent combination of education, training, and experience).
• Demonstrated experience in systems analysis, troubleshooting, platform configuration, documentation, and user training/support.
• Experience supporting enterprise applications, including system integrations, data management processes, identity resolution, access provisioning, or related operational workflows.
• Experience planning and executing testing activities, including system, integration, and user acceptance testing.
• Ability to deliver user training and support platform adoption across diverse stakeholder groups.
• Experience coordinating projects, implementation plans, timelines, and stakeholder communications

Assets

• Experience with testing, validation, change management, release cycles, and vendor support.
• Experience with platforms such as Modern Campus LLL EE (Destiny One), D2L Brightspace, Ellucian Banner, and/or ARUCC MyCreds.
• Experience with credential issuance, digital credentials, microcredentials, certificates, transcripts, or learner records.
• Familiarity with privacy, accessibility, records management, or data governance considerations in a post-secondary environment.

The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies, in particular:

• Self-Awareness & Professionalism
• Integrity
• Respect & Inclusion
• Adaptability
• Knowledge & Thinking Skills

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Non-probationary bargaining unit employees ( NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit. We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information. If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here .

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

• Required Documents Résumé / Curriculum Vitae (CV)
• Optional Documents Cover Letter