Learning & Development Manager, Raffles & Fairmont

Fairmont Hotels & Resorts; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking luxury hospitality brand as a Learning & Development Manager. This dynamic role focuses on enhancing global talent development initiatives and fostering a culture of continuous learning. You will design innovative digital learning programs, facilitate impactful training sessions, and ensure compliance with industry standards. The ideal candidate will possess exceptional communication skills, emotional intelligence, and a passion for service excellence. This is a unique opportunity to empower teams and shape the learning landscape of a globally recognized brand, driving leadership and service excellence worldwide.

Qualifications

• Experience facilitating training sessions virtually and in person.
• Strong expertise in Learning Management Systems and reporting tools.

Responsibilities

• Design and develop digital learning programs to enhance engagement.
• Co-design and facilitate corporate training programs aligning with objectives.

Skills

Facilitation

Communication

Emotional Intelligence

Project Management

Digital Program Design

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Education

Tools

Learning Management Systems (LMS)

Reporting Tools

Job description

Join to apply for the Learning & Development Manager, Raffles & Fairmont role at Fairmont Hotels & Resorts

Join the world of luxury hospitality at Fairmont & Raffles as our new Learning & Development Manager! We are seeking a dynamic, passionate, and strategic leader to drive our global talent development initiatives and enhance learning experiences for our colleagues worldwide. This role is key in fostering a culture of continuous learning and leadership excellence, ensuring our teams deliver exceptional service and guest experiences.

Job Description

Key Responsibilities

Digital Learning & Program Development

• Design and develop digital learning programs, leveraging innovative technologies to enhance engagement.
• Collaborate with subject matter experts and instructional designers to create cutting-edge digital learning experiences.
• Manage and maintain digital content within the Learning Management System (LMS).
• Oversee and support the global eCornell and LinkedIn Learning programs.

Learning & Development Strategy & Facilitation

• Co-design and facilitate corporate training programs aligning with global business objectives.
• Assist in facilitating the Global Leadership Program for Professional and Emerging leaders.
• Support the delivery of Brand & Culture Programs, Luxury Onboarding, and Reveal Talent sessions.
• Support operational training design and facilitation as needed.
• Oversee and mentor the Learning & Development Coordinator for seamless training execution.

Compliance & Localization

• Manage compliance training communication, ensuring alignment with industry standards and regulations.
• Handle local translations of learning programs to meet regional needs, collaborating with translation vendors and stakeholders.
• Maintain consistency and quality of translated content, preserving brand and training integrity.

Facilitation & Leadership Criteria

The Ideal Candidate Will Be

• An exceptional facilitator, storyteller, and communicator who captivates audiences.
• Highly self-aware, emotionally intelligent, and adaptable to various learning styles.
• Skilled in influencing all organizational levels without direct authority.
• Passionate about service excellence, open to innovation, and willing to challenge the status quo.

Qualifications

• Experience facilitating training sessions virtually and in person.
• Strong expertise in Learning Management Systems (LMS) and reporting tools.
• Experience in digital program design.
• Experience in Learning & Development within the hospitality industry (preferred).
• Bachelor’s degree in Human Resources, Education, or related field (asset).
• Project management skills to coordinate multiple training programs.
• Excellent communication, collaboration, and leadership skills.

Additional Information

This role offers a unique opportunity to shape the learning landscape of a globally recognized luxury hospitality brand. You will play a key role in empowering teams, fostering leadership, and enhancing service excellence worldwide.

Note: Must be legally entitled to work in Canada to qualify.

Our Commitment To Diversity & Inclusion

We are committed to attracting, recruiting, and promoting diverse talent.