Learning & Development Manager, Raffles & Fairmont

Accor Hotels; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a passionate Learning & Development Manager to drive global talent initiatives. This role is pivotal in fostering a culture of continuous learning and leadership excellence, ensuring teams deliver exceptional service. You will design and manage innovative digital learning programs, collaborate with experts, and facilitate training that aligns with corporate goals. Join a dynamic environment that values diversity and empowers you to make a significant impact in enhancing the learning landscape across the globe.

Qualifications

• Proven experience in facilitating training sessions virtually and in person.
• Strong expertise in LMS and reporting tools.

Responsibilities

• Design and develop digital learning programs using innovative technologies.
• Co-design and facilitate corporate training programs aligned with business objectives.

Skills

Facilitation Skills

Communication Skills

Emotional Intelligence

Project Management

Digital Learning Program Design

Collaboration

Education

Bachelor’s Degree in Human Resources

Degree in Education

Tools

Learning Management Systems (LMS)

Reporting Tools

Job description

Company Description

Join the world of luxury hospitality at Fairmont & Raffles as our new Learning & Development Manager! We are seeking a dynamic, passionate, and strategic leader to drive our global talent development initiatives and enhance learning experiences for our colleagues worldwide. This role is a key player in fostering a culture of continuous learning and leadership excellence, ensuring that our teams deliver the highest level of service and guest experience.

Job Description

Key Responsibilities

Digital Learning & Program Development

• Design and develop digital learning programs, leveraging innovative technologies to enhance engagement.
• Collaborate with subject matter experts and instructional designers to create cutting-edge digital learning experiences.
• Manage and maintain digital content within the Learning Management System (LMS).
• Oversee and support the global eCornell and LinkedIn Learning programs.

Learning & Development Strategy & Facilitation

• Co-design and facilitate corporate training programs that align with global business objectives.
• Assist in facilitating the Global Leadership Program for Professional and Emerging leaders.
• Assist in delivering Brand & Culture Programs, Luxury Onboarding, and Reveal Talent sessions.
• Support the design and facilitation of operational training as needed.
• Oversee and mentor the Learning & Development Coordinator to ensure seamless execution of training initiatives.

Compliance & Localization

• Oversee compliance training communication, ensuring alignment with industry standards and regulations.
• Manage local translations of learning and development programs to meet regional needs, collaborating with translation vendors and internal stakeholders.
• Ensure consistency and quality of translated content, maintaining brand and training integrity.

Facilitation & Leadership Criteria

The ideal candidate will be:

• An exceptional facilitator, communicator, and storyteller who captivates audiences.
• Highly self-aware, emotionally intelligent, and adaptable to diverse learning styles.
• Skilled in influencing across all levels of the organization without direct authority.
• Passionate about service excellence, open to innovation, and willing to challenge the status quo.

Qualifications

• Proven experience in facilitating training sessions both virtually and in person.
• Strong expertise in Learning Management Systems (LMS) and reporting tools.
• Experience in digital program design
• Experience Learning & Development within the hospitality industry (preferred).
• Bachelor’s degree in Human Resources, Education, or a related field (asset).
• Project management skills with the ability to coordinate multiple training programs simultaneously.
• Excellent communication, collaboration, and leadership abilities.

Additional Information

This role offers an exciting opportunity to shape the learning landscape of a globally recognized luxury hospitality brand. As a key contributor to our organizational growth and employee development, you will play an instrumental role in empowering teams, fostering leadership, and enhancing service excellence worldwide.

Note: Must already be legally entitled to work in Canada to be considered for the position

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.