Learning & Development Instructional Designer

The Institute for Performance and Learning; Vancouver; Hybrid; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Professional development

Job summary

Eminence Organic Skin Care in Vancouver is seeking a Learning and Development Instructional Designer to create engaging training across audience groups including team members, spa partners, and distributors. The role collaborates with SMEs and cross-functional teams to deliver high-quality learning materials on schedule.

The position supports the Learning Management System, designs multiple formats (eLearns, videos, job aids), and evaluates training impact to improve learner outcomes.

Qualifications

• 5+ years of experience as an Instructional Designer creating learning for diverse audiences.
• Post-secondary education in Adult Education, Instructional Design, Learning Sciences or related field (PIDP, B.Ed).
• Experience in Retail/ Spa environment preferred.
• Excellent attention to detail, organizational and communication skills.
• Knowledge of adult learning principles and engaging diverse adult learners.
• Proficient with Microsoft 365 tools (Teams, SharePoint, Office).
• Experience with eLearning authoring tools such as Articulate.
• Experience in video creation/editing (Premiere Pro).
• Experience in LMS content upload/maintenance (Docebo preferred).
• AI for content creation is a plus.
• Skin Care knowledge is an asset.
• Bilingualism is an asset (EN + FR or ES).

Responsibilities

• Use instructional design best practices to create interactive learning that engages learners and supports skill development.
• Collaborate with SMEs to gather content and map core learnings.
• Define learning outcomes and structure core concepts to meet objectives.
• Design varied delivery methods (eLearn, videos, job aids, quick references).
• Ensure adaptable delivery for different educator styles and learner roles.
• Produce high-quality resources (print, presentations, facilitator guides, videos, diagrams).
• Partner with Creative Services for multimedia assets.
• Support facilitators by managing chats, Q&A, polls during sessions.
• Upload/update materials on LMS and create Learning Plans as needed.
• Plan, implement, and assess learning project evaluations.
• Measure training effectiveness and learner experience to drive improvements.

Skills

Instructional design

Adult education

Communication

Collaboration

Bilingual

Education

Adult Education / Instructional Design degree

PIDP / B.Ed

Tools

Articulate

Premier Pro

Docebo LMS

Job description

Location: 530 West Broadway, Vancouver BC, Canada

Core hours: Monday to Friday from 8am - 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Role Summary

As the Learning and Development Instructional Designer, you will be part of a team that creates award winning education to help attract, onboard, retain, and support the growth of Eminence's Customers. In this role, you will create interactive, engaging and effective learning in various formats for all audiences across Eminence including Team Members, Spa Partners, International and Online Distributors. You will also work closely with cross-functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting to the Senior Manager of Learning & Development.

Responsibilities

• Use instructional design best practices to create interactive learning that enhances learner engagement, skill development, and knowledge retention and application
• Collaborate with Subject Matter Experts (SMEs) to gather and prioritize key content and map core learnings
• Craft learning outcomes based on learner needs and project scope; design the hierarchy, sequence, and flow of core concepts to support accomplishment of learning objectives
• Design appropriate delivery methods (e.g., eLearns, videos, job aids, quick reference guides)
• Design adaptable delivery to allow for a range of educator styles and learner roles, scaffolding levels of knowledge, and alternative session lengths
• Use course-authoring best practices to produce high-quality resources (e.g., print materials, presentations, facilitator guides, videos, diagrams, infographics) that deliver on established goals
• Partner with Creative Services on the production of multi-media assets for learning deliverables when appropriate
• Provide support to facilitators and trainers where necessary by managing the chats, Q&A pods, sharing polls and other interactions to make sure the facilitators and trainers can focus on the delivery of the content and engagement with the audience
• Upload and update learning materials on Learning Management System (LMS) and create new Learning Plans as needed
• Use evaluation best practices to plan, implement, and assess evaluation of learning projects, programs and initiatives
• Measure the success of learning initiatives and projects by evaluating training effectiveness (e.g., learning outcome accomplishment) and learner experience (e.g., satisfaction)

Qualifications

• 5+ years' experience as an Instructional Designer developing various types of learning for different audiences using diverse modalities (onsite, eLearning, blended)
• Post-secondary education in Adult Education, Instructional Design, Learning Sciences, or a related discipline (e.g., PIDP, B.Ed)
• Experience with education in a Retail and/or Spa environment, preferred
• Excellent attention to detail, organizational, and communication skills
• Knowledgeable in Adult learning principles and methods and creating learning that engages different adult learners’ need
• Advanced knowledge and skills in using Microsoft 365 tools, including Teams, SharePoint, and Office
• Experience in using eLearning authoring tool such as Articulate
• Experience in video creation and editing using tools such as Premier pro
• Experience in uploading and maintenance of content in an LMS (preferably Docebo)
• Experience in using AI for content creation is an asset
• Skin Care Product Knowledge and Esthetics is an asset
• Bilingualism is an asset (English plus French or Spanish)

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

#EminenceCareers