Learning and Development Consultant

Kelly Services (Canada), Ltd.; Toronto; On-site; CAD 64,000 - 91,000; Full time

Job summary

Kelly Services (Canada), Ltd. is seeking an experienced learning and development professional to shape and deliver learning strategies for a large organization’s branch banking teams.

You’ll partner with business leaders, HR, subject matter experts, and learning teams to understand capability needs and create effective, measurable learning programs. This role is suited to someone who has designed and helped execute learning programs in a corporate or similarly large organization and understands

Qualifications

• 8–10 years of experience in learning & development or related corporate role.
• Experience designing and executing learning programs.
• Strong understanding of adult learning and performance consulting.
• Experience with stakeholder and vendor management and negotiations.
• Knowledge of onboarding, compliance, and project delivery.
• Strong communication, facilitation, and presentation skills.
• Proficiency with Microsoft 365 and AI tools like Copilot.

Responsibilities

• Consult with stakeholders to identify performance gaps and needs.
• Develop learning strategies, plans, and roadmaps aligned with priorities.
• Recommend learning solutions and blended delivery approaches.
• Collaborate with leaders, HR, Talent, Technology, Operations, and vendors.
• Support design, rollout, reporting, and sustainment of programs.
• Manage vendor relationships and negotiate deliverables.
• Track progress, feedback, and effectiveness of learning initiatives.
• Identify assets and opportunities to improve learner experience.
• Prepare updates and presentations for leadership.
• Support onboarding and compliance learning initiatives.

Skills

Learning & Development expertise

Needs assessment

Stakeholder management

Vendor management

Learning strategy design

Adult learning principles

Presentation skills

Microsoft 365 proficiency

AI tools familiarity

Education

University degree

Tools

Microsoft 365

Copilot

Excel (PivotTables)

Job description

Contract: November 9, 2026 – December 31, 2027

Pay: $56.00/hour + 4% vacation pay

Schedule: Monday to Friday, 8:30 a.m.–5:00 p.m.

About the role

We’re seeking an experienced learning and development professional to help shape and deliver learning strategies and solutions for a large organization’s branch banking teams. You’ll partner with business leaders, HR, subject matter experts, and learning teams to understand capability needs and create effective, measurable learning programs.

This role is suited to someone who has designed and helped execute learning programs in a corporate or similarly large organization and understands how to combine learning approaches to support business outcomes.

What you’ll do

• Consult with stakeholders and conduct needs assessments to identify performance and capability gaps.
• Develop learning strategies, plans, and roadmaps aligned with business priorities.
• Recommend learning solutions and delivery approaches, including blended learning.
• Partner with business leaders, HR, Talent, Technology, Operations, and external vendors.
• Support learning program design, rollout, communications, reporting, and ongoing sustainment.
• Manage vendor relationships, deliverables, and negotiations.
• Track learning deliverables, timelines, feedback, and measures of effectiveness.
• Identify learning assets and opportunities to improve processes and learner experience.
• Prepare updates and presentations for stakeholders and leadership.
• Support onboarding, compliance learning, and other branch banking learning initiatives.

What you’ll bring

• 8–10 years of experience in learning and development, learning design, or a closely related corporate role.
• Experience designing and supporting the execution of learning programs.
• Strong understanding of adult learning principles, performance consulting, and learning needs assessment.
• Experience with stakeholder and vendor management, negotiation, and relationship building.
• Knowledge of learning solutions, onboarding, compliance, and project delivery.
• Strong communication, facilitation, influencing, and presentation skills.
• Experience using Microsoft 365, including Word, Teams, and intermediate Excel skills such as PivotTables, charts, and formulas.
• Familiarity with AI tools, including Copilot.
• University degree required; relevant Learning & Development or Adult Education certifications are an asset.

Banking experience, familiarity with branch banking, and knowledge of workforce management are considered assets.

Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.