Learner Success Advisor

University of Guelph; Guelph; On-site; CAD 60,000 - 70,000; Full time

Job summary

The University of Guelph's School of Continuing Studies invites applications for a Learner Success Advisor (LSA). You will provide academic guidance to current and prospective students, assist with admissions, course selection and financial considerations, and support pathway planning.

You will chair academic review and bursary committees, stay aligned with University policies, and explore ways to expand advising services, including career advising, aiming to improve learner success across

Qualifications

• Undergraduate degree in a related field and 2–3 years of advising students.
• Ability to problem solve and innovate to help meet learner needs.
• Good understanding of student privacy regulations and information security.
• Ability to handle difficult situations with tact and compassion.
• Familiarity with student information systems including Colleague and Modern Campus Extended Education.
• Effective written and verbal communication skills with high attention to detail.
• Ability to prioritize multiple projects in a fast-paced environment.
• Additional language is an asset.

Responsibilities

• Provide academic advice and counselling to current and prospective students.
• Lead the School’s academic review and bursary committees.
• Represent the School on University committees, including advising and calendar review.
• Stay up to date with University policies affecting SCS programs.
• Explore potential avenues to expand advising services, including career advising.

Skills

Problem solving

Communication skills

Attention to detail

Time management

Language asset

Education

Undergraduate degree in related field

Tools

Colleague

Modern Campus Extended Education

Job description

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Primary Category Page: Staff and Management

Division: School of Continuing Studies

Department:Administration
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from11/23/2026to08/31/2028
Temporary Absence of the Regular Incumbent

General Purpose

The School of Continuing Studies at the University of Guelph delivers and supports a range of in-demand and on-trend non-degree programming to serve the current and emerging needs of our internal and external communities, industries and partners. Through our programs and services, we share the expertise of the University of Guelph beyond the University’s boundaries to help build healthy, thriving and sustainable communities in the rapidly evolving context of our region. We are a revenue generating enterprise within the University.

As leaders in lifelong learning and professional development, we create innovative and relevant learning experiences that meet the personal, professional and career learning needs of local and international audiences. We are guided by learner-centred principles that are reflected in our diverse programs and rich learning experiences for lifelong learners. We strategically integrate pedagogy with education technology in the design, development and delivery of our programs to provide engaging, efficient and accessible learning.

Duties and Responsibilities

Reporting to the Manager, Leaner Services, the Learner Success Advisor (LSA) is responsible for providing academic advice and counselling to current and prospective students throughout their learner journey with the School. This includes but is not limited to advice on program admissibility, course selection, financial assistance, academic consideration , academic accessibility accommodations and pathway planning. The LSA leads the School’s academic review and bursary committees while also representing the School on a variety of University committees including academic advising and calendar review committees. The LSA must keep up to date with changes to University academic policies and procedures that affect SCS programs, particularly pathways programs. The LSA is tasked with exploring potential avenues to expand advising services within the School, including career advising.

Requirements

The University recognizes that no individual will have the following skills and experience in equal measure, but the qualifications below will be used to assess candidates:

• An undergraduate degree in a related field (e.g., Psychology) and 2-3 years of related experience advising students from a variety of backgrounds
• Ability to problem solve and innovate to help meet learner needs
• A good understanding of student privacy regulations, information security and working with confidential information
• An ability to approach difficult situations with tact and compassion
• Familiarity with student information systems including Colleague and Modern Campus Extended Education
• Effective written and verbal communication skills, as well as a high level of attention to detail
• Ability to prioritize multiple projects in a fast-paced environment
• An additional language is not required, but considered an asset (e.g., French, Spanish, Korean, Japanese, etc.)

Employee Type: Regular
Position Number: 10025014

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 10/19/2026
Closing Date: 10/26/2026