Learner Engagement Advisor

Mount Royal University Career Services; Calgary; Hybrid; CAD 55,000 - 71,000; Full time

Job summary

An established institution is seeking a Learner Engagement Advisor to enhance program enrollment and support learners in their educational journeys. This dynamic role involves providing personalized advising, managing inquiries, and fostering relationships with community organizations. The ideal candidate will excel in customer service and possess strong problem-solving skills. Join a vibrant team committed to delivering high-quality education and making a positive impact in the Calgary community. This position offers a hybrid work environment, competitive salary, and comprehensive benefits, ensuring a fulfilling career in a supportive atmosphere.

Benefits

Paid Vacation

Winter Holiday Closure

Personal Days

Free Recreation Centre Membership

Health and Dental Benefits

Pension Plan

Disability Benefits

Learning/Training Paid by Employer

Qualifications

• 3-4 year Bachelor's degree or equivalent required.
• Experience in a post-secondary environment is an asset.

Responsibilities

• Provide professional customer service and learner advising.
• Manage inquiries and maintain accurate learner records.
• Assist in coordinating educational events and sessions.

Skills

Customer Service

Advising

Problem Solving

Relationship Building

Education

Bachelor's Degree

Job description

Job Title

Learner Engagement Advisor

Job Type

Permanent

Union

MRSA

Position Classification

SAC07 Academic Services VII

Salary Grade

$55,982.00 - $70,841.00

FT or PT

Full-time

Hybrid Work

This position is eligible

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About the Faculty of Continuing Education

Mount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students per year, we offer a suite of Ministry of Advanced Education-approved programs (occupational programs in massage, personal fitness trainer and funeral education; academic upgrading; and our Transitional Vocational Programming), over 60 programs and 350+ courses to support professional and personal development in a wide range of topics, and our Conservatory (which offers a broad range of music and speech arts programming). Our courses cover a wide range of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.

About The Role

The learner engagement advisor (LEA) serves as the primary contact for current and prospective learners for programming within the Faculty of Continuing Education. The LEA will play a key role in supporting the growth of our programs by engaging with organizations, delivering program information sessions, and fostering relationships to drive enrollment. This position requires a results-driven individual who is adept at understanding adult learner needs, recommending tailored learning paths, and helping potential learners navigate their educational journey. Th position is responsible for advising learners on general program information, admission and graduation requirements, Faculty and University policies and procedures, industry or career-related information, and assisting with course access and technical issues. This position must demonstrate a high level of professionalism, problem-solving skills, and initiative while engaging with current and prospective learners, program staff, registration staff, instructors, the University community, employers and organizations. The LEA works cross-functionally in the Faculty to ensure continuity and consistency across programs and processes.

Responsibilities

• Provides professional customer service and developmental learner advising in all interactions with the goal of learner attraction, retention, and satisfaction.
• Provides prospective and current learners with accurate and detailed course or program information (phone, email, virtual and in person) as required.
• Advises current and prospective learners on program and course options, including alternative choices and related courses/programs as applicable.
• Manages delegated email accounts related to programs, and provides professional and prompt responses to inquiries.
• Responds to learner concerns and complaints regarding courses/programs and escalates to the program coordinator/program administrator as needed.
• Maintains a high level of knowledge of learner information systems relating to learner enrolment records.
• Assesses applications for admission based on entrance requirements for non-ministry approved/admitted programs.
• Identifies organizations (e.g., businesses, associations, community groups) that the Faculty could engage with to present program offerings (e.g., Info Sessions) and drive interest in continuing education and Conservatory programming.
• Assists with the coordination, delivery, and in-person / virtual support of educational and promotional events related to programming (e.g., information sessions, trade shows, conferences, open houses, etc.).
• Collaborates with the Operations team on recruitment and retention strategies when appropriate.
• Supports the Operations team to create planning documents to enhance recruitment and retention efforts, identify key target markets, and to maximize program visibility.
• Prioritizes the promotion of continuing education and Conservatory programming in every interaction with internal and external stakeholders.
• Maintains accurate, confidential documentation of advising conversations to support team members with future communications.
• Contributes to the evaluation and planning of programs and courses by providing input / insight into program operation and growth.
• Contributes and collaborates with coworkers by sharing perspectives, best practices, and insights related to the role on various faculty projects as required.
• Provides excellent customer service to all internal and external stakeholders, including learners, instructors, and other MRU departments/service areas.
• Disseminates orientation and registration information for programs.
• Maintains admitted programs learner records as per MRU record retention schedule.
• Monitors registrations, withdrawals, and drops and initiates waitlists as required.
• Validates and monitors learner progress throughout programs as required.
• Manages learner data and information confidentially and within the parameters of University guidelines and policies.
• Assists with reviewing exceptional applications to graduate as required.
• Compiles learner progress reports for programs that are revised/suspended.
• Manages the accuracy of program advising documentation used for standardized prospective learner responses.
  
  

Qualifications

• 3-4 year Bachelor's degree or equivalent
• Previous experience in a post-secondary environment is an asset
• Previous experience in an advising role is an asset
• Ability to establish effective working relationships and work as a member of the team
• Ability to work flexible hours including evenings and weekends as needed
  
  

Salary: $ 55,982 - $70,841 per annum

Closing Date: May 09, 2025

A cover letter, resume and portfolio samples should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. MRU also boasts one of Canada's elite Aviation Accreditation Board International (AABI) accredited programs. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.