Lean Process Improvement Specialist

Technical Standards and Safety Authority; Toronto; On-site; CAD 81,000 - 101,000; Full time

Job summary

The Technical Standards and Safety Authority is seeking a Process Improvement professional to join the Process Improvement team in Ontario. You will partner with stakeholders to document, analyze, and improve business processes that support operational effectiveness, regulatory consistency, and customer service outcomes.

You will lead process discovery and design sessions, develop process maps and SOPs, apply Lean Six Sigma, support transformation activities, collaborate across departments, and

Qualifications

• Bachelor’s degree with Lean Six Sigma Green Belt certification.
• Five+ years in analyzing, documenting, and improving business processes.
• Experience applying Lean methodologies and change management practices.

Responsibilities

• Document, analyze, and improve business processes to boost operational effectiveness and customer outcomes.
• Lead process discovery and design workshops, validate workflows, identify gaps.
• Develop process maps, SOPs, and work instructions to promote consistency.
• Apply Lean Six Sigma tools, root cause analysis, and continuous improvement methods.
• Support process alignment during project planning, testing, and adoption.
• Collaborate with diverse stakeholder groups to build consensus and drive transformation.
• Contribute to organizational improvements across regulatory programs and corporate functions.

Skills

Process improvement

Lean Six Sigma

Stakeholder engagement

Facilitation

Analytical thinking

Education

Bachelor's degree in Business Administration / Operations Management / Engineering / Public Administration

Lean Six Sigma Green Belt certification

Additional certifications in PM / process improvement / business analysis

Tools

Microsoft Visio

Process mapping tools

MS Office

Job description

The Technical Standards and Safety Authority is seeking a Process Improvement professional to join the Process Improvement team in Ontario. You will partner with stakeholders to document, analyze, and improve business processes that support operational effectiveness, regulatory consistency, and customer service outcomes.

You will lead process discovery and design sessions, develop process maps and SOPs, apply Lean Six Sigma, support transformation activities, collaborate across departments, and