Leader Patient Flow Operations - Access and Flow

Nova Scotia Health Authority; Sydney; On-site; CAD 63,000 - 77,000; Full time

Job summary

Nova Scotia Health Authority in the Eastern Zone seeks a Leader Patient Flow Operations to coordinate nursing administration and bed utilization across Cape Breton Regional Hospital. The role requires nursing leadership, acute care experience, and strong collaboration with multidisciplinary teams.

We value expertise in clinical utilization, continuous quality improvement, and education principles; proficiency with Tableau and Meditech is preferred.

Qualifications

• Bachelor’s degree in Nursing preferred.
• Bachelor’s degree in Physical Therapy, Occupational Therapy, Social Work or related health discipline may be considered.
• Minimum of three (3) years medical/surgical experience in an acute care setting.
• Minimum of two (2) years nursing management experience.
• Demonstrated leadership, planning, organization, time management and conflict resolution skills.
• Collaborator with demonstrated negotiation skills.
• Demonstrated minimum of one-year experience in clinical utilization.
• Demonstrated knowledge and experience with bed utilization software.
• Knowledge of continuous quality improvement principles.
• Knowledge and experience in applying adult education principles.
• Proficiency in Patient Flow Dashboard (Tableau) and Meditech.
• Competencies in other languages (French preferred).

Responsibilities

• Coordinate Nursing Administration and bed utilization within the facility.
• Supervise nursing staff and ensure staffing levels meet patient census.
• Coordinate hospital and bed utilization in the absence of hospital administration.
• Collaborate with patients, families, management, staff, physicians, and partners to improve patient experience and outcomes.
• Apply strategic and analytical thinking to address challenges in patient flow and utilization.
• Demonstrate sound professional judgement within NSH’s framework and mission.

Skills

Nursing leadership

Leadership

Planning

Organization

Time management

Conflict resolution

Negotiation

Clinical utilization

CQI principles

Adult education

Tableau

Meditech

Education

Bachelor’s degree in Nursing (preferred)

Bachelor’s degree in Physical Therapy / Occupational Therapy / Social Work or related health discipline

Tools

Tableau

Meditech

Job description

Req ID: 228690
Location: Eastern Zone, Cape Breton Regional Hospital
Department: OPEZ Patient Flow
Type of Employment: Permanent Hourly FT (100%) x 1
Management/Non Union Position
Posting Closing Date: 13-Nov-26

About The Opportunity

Reporting to the Access and Flow Manager, the Leader Patient Flow Operations is responsible for the Nursing Administration and the coordination of safe, efficient patient care services within the facility. Responsibilities also include ensuring staffing levels are adequate to meet patient census. The Leader Patient Flow Operations will supervise nursing staff, and coordinate all hospital and bed utilization activities in the absence of hospital administration.

The Leader Patient Flow Operations works collaboratively and consultatively with patients/clients, families, management, staff, physicians, community partners and service providers to apply strategic and analytical thinking to address challenges with the ultimate goal of high quality, safe and cost-effective services to better support the patient experience/outcome.

The Leader Patient Flow Operations exhibits sound professional judgement and initiative while working within the framework and objectives of the Health Services Program and the Mission, Vision and Strategic Direction of the NSH.

About You

• Bachelor's degree in Nursing preferred
• Bachelor's degree in Physical Therapy, Occupational Therapy, Social Work or related health discipline may be considered
• Minimum of three (3) years medical/surgical experience or equivalent in an acute care setting
• Minimum of two (2) years’ nursing management experience
• Demonstrated leadership, planning, organization, time management and conflict resolution skills
• Collaborator with demonstrated negotiation skills
• Demonstrated minimum of one-year experience in clinical utilization
• Demonstrated knowledge and experience working with software programs related to bed utilization
• Demonstrated knowledge of continuous quality improvement principles
• Demonstrated knowledge and experience in applying the principles of adult education
• Demonstrated proficiency in the use and application of the Patient Flow Dashboard (Tableau) and Meditech
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent, full-time; 75 hours bi-weekly
• Shifts include days, evenings, nights, weekends and holidays
• Travel to various sites may be required

Compensation And Benefits

Pay Scale Type: Non-Union

Band:5

Hourly Rate: $45.75 - $56.04

Annual Salary: $89,212 - $109,278

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.