Lead Technical Product Owner - Provider Central

Blue Cross and Blue Shield of Massachusetts, Inc.; Golden Horseshoe; On-site; CAD 135,000 - 166,000; Full time

Job summary

A leading healthcare organization is seeking a Lead Technical Product Owner to manage the Portal for providers, ensuring a responsive and secure solution tailored to business needs. The role requires expertise in product ownership, Agile methodologies, and strong communication skills to collaborate with diverse stakeholders. Join a team committed to transforming healthcare delivery through innovative solutions.

Benefits

Comprehensive health benefits

401(k) plan

Paid time off

Well-being benefits

Qualifications

• 8-10 years as a product owner, certification is a plus.
• Healthcare experience preferred.
• Experience leading cross-functional teams.

Responsibilities

• Lead all technical aspects of supporting the Portal.
• Develop feature roadmaps and manage dependencies for product delivery.
• Collaborate to create user stories with acceptance criteria.

Skills

Analytical

Stakeholder Communication

User Story Development

Agile Methodologies

Problem Solving

Education

BA/BS in Computer Science or Business

Tools

Jira

Confluence

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

What We Need

The Provider Central Delivery team is responsible for delivering and maintaining a portal solution that helps providers understand how to work with BCBSMA and ensure that they have the proper collateral and / or path to the tools they need to support their practices. The portal is a personalized experience for our registered providers and their office and billing staff to source this information. The Portal (a.k.a.: Provider Central) must be responsive to supporting mandate changes, implementing business needs and prioritizing security concerns. The Lead Technical Product Owner will lead all technical aspects of supporting the Portal.

Your Day to Day

• Subject matter expert and main business contact for all aspects of Provider Central
• Partner with internal and external stakeholders to ideate on complex solutions / products to business problems or enabling strategic priorities.
• Support research to answer questions about Portal functionality
• Develop feature roadmaps for Provider Central in support of strategic initiatives; able to predict feature delivery dates based on team capacity in partnership with Project Management
• Responsible for continuous prioritization of value stream epics and ensuring decomposition of them into features with well-defined acceptance criteria
• Create communications and continually updates value stream roadmaps with epic & feature delivery plans
• Collaborates with team to develop user stories (requirements) that are clearly documented with appropriate acceptance criteria
• Defines associated business value outcome metrics and develop leading and lagging indicators
• Provides support for ongoing funding requests delivery of feature objectives and KPI's
• Manage feature dependencies and defines feature delivery plans to support dependencies while still delivering frequently according to initiative roadmaps
• Understands and communicates impacts of features to overall timelines & development
• Mentors product owners on advanced user story backlog prioritization techniques and associated artifacts
• Supports development teams in understanding user story grooming & elaboration
• Thinks Minimum Viable Product, coupled with continuous improvement

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We're Looking for:

• Broad technical breadth and depth including familiarity with Portal support and development
• Robust understanding of the complexities of databases to support an applicaiton
• Strong analytical and troubleshooting skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Demonstrated ability to understand and discuss technical and business concepts, manage tradeoffs, and evaluate opportunistic new ideas with internal and external partners
• High attention to detail including precise and effective stakeholder communication, and proven ability to manage multiple, competing priorities simultaneously
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives
• Ability to think strategically and execute methodically
• History of teamwork and willingness to roll up one's sleeves to get the job done

What You Bring:

• 8-10 years as a product owner; product owner certification is a plus
• BA/BS in computer science/technology or business, or equivalent work experience
• Healthcare experience preferred
• Familiarity with Agile development methodologies, including the use of Confluence & Jira
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience defining and executing against both short and long-term roadmap strategies
• Experience leading and influencing (without direct oversight) cross-functional teams, including 3rd parties, to deliver products and programs
• Experience coordinating requirements across customer or stakeholder groups

#LI-Hybrid

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull timeSalary Range: $135,180.00 - $165,220.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.