Lead Supervisor I

Tapestry; Niagara-on-the-Lake; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading luxury brand is seeking a Supervisor to enhance customer service and team performance on the sales floor. The ideal candidate will have retail management experience and a strong sales focus, contributing to a high-energy environment and ensuring compliance with brand standards. This role offers career advancement opportunities within a rapidly expanding company.

Qualifications

• Experience in a retail service environment in a management position.
• Flexibility to work nights, weekends, and public holidays.

Responsibilities

• Assist in teambuilding and staff development.
• Ensure compliance with all Coach standards.
• Maximize store productivity and profitability.

Skills

Communication

Leadership

Sales

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Primary Purpose

The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Coach standards.

We are looking for an exceptional Supervisor who leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards. In return, you will have the opportunity to lead an exceptional team and be part of a rapidly expanding modern luxury brand with room for career advancement.

PROFILE

The successful individual will leverage their proficiency to:

• Create a high-energy, sales and service-focused environment;
• Ensure all customers are serviced according to the Coach approach standard;
• Inspire the team to meet and exceed performance standards;
• Take initiative to address development needs;
• Maintain a confident and commanding floor presence;
• Act as an advocate for the team;
• Create partnerships with team members;
• Represent the brand appropriately in all situations.

The accomplished individual will possess:

• Experience in a retail service environment in a management position;
• Knowledge of and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
• Effective communication skills with customers and staff, and the ability to maneuver sales;
• Flexibility to work nights, weekends, and public holidays as needed.