Lead Supervisor I

Tapestry, Inc.; Niagara-on-the-Lake; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading luxury brand is seeking a Supervisor for their Niagara-on-the-Lake store. This role focuses on enhancing customer experience and team performance while ensuring compliance with brand standards. The ideal candidate will have retail management experience and strong communication skills, contributing to a high-energy sales environment and team development.

Qualifications

• Experience in a retail service environment in a management position.
• Flexibility to work evenings, weekends, and public holidays.

Responsibilities

• Assist store management with customer focus and sales floor supervision.
• Inspire the team to meet and exceed performance standards.

Skills

Effective communication

Team leadership

Sales skills

Education

Management experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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Coach

Niagara on the Lake, ON, CA

Primary Purpose

The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Coach standards.

We are looking for an exceptional Supervisor who leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards. In return, you will have the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with opportunities for career advancement.

Profile

The successful individual will leverage their proficiency to:

1. Create a high-energy, sales and service-focused environment;
2. Ensure all customers are serviced according to the Coach approach standard;
3. Inspire the team to meet and exceed performance standards;
4. Take initiative to act on development needs;
5. Maintain a confident and commanding floor presence;
6. Act as an advocate for the team;
7. Create partnerships with team members;
8. Represent the brand appropriately in all situations.

The accomplished individual will possess:

1. Experience in a retail service environment in a management position;
2. Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
3. Effective communication skills with customers and staff, and the ability to maneuver sales;
4. Flexibility to work evenings, weekends, and public holidays to meet business needs.