Lead Supervisor I

Coach; Niagara-on-the-Lake; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading luxury brand is seeking a Supervisor to enhance customer focus on the sales floor. You will lead by example, maximize store productivity, and develop staff while ensuring compliance with brand standards. Join a rapidly expanding team with opportunities for career advancement.

Qualifications

• Experience in a retail service environment in a position of management.
• Ability to work flexible schedule to meet business needs.

Responsibilities

• Creates a high energy, sales and service focused environment.
• Inspires team to meet and exceed performance standards.
• Acts as advocate for the team.

Skills

Leadership

Customer Service

Communication

Education

Retail Management Experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

The Supervisor assists store management by ensuring a customer focus on the sales floor with exceptional floor supervision. As an integral member of the team, you will help to maximize store productivity and profitability by assisting in teambuilding and staff development, goal setting, and by ensuring compliance with all Coach standards.

We are looking for an exceptional Supervisor that leads by example, sets the tone on the sales floor, and provides feedback to the store team that will result in exceeding Coach Service standards. In return you will be given the chance to lead an exceptional team and be part of a rapidly expanding modern luxury brand with the opportunity to advance your career

PROFILE

The successful individual will leverage their proficiency to:

• Creates a high energy, sales and service focused environment;
• Ensures all customers are being serviced according to the Coach approach standard;
• Inspires team to meet and exceed performance standards;
• Takes initiative to act on development needs;
• Maintains a confident and/or commanding floor presence;
• Acts as advocate for the team;
• Creates partnerships with team members;
• Represents the brand appropriately in all situations.

The accomplished individual will possess:

• Experience in a retail service environment in a position of management;
• Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
• Ability to communicate effectively with customers and staff and manoeuvre the sales;
• Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays