Clerk-Receptionist

City of Greater Sudbury; Greater Sudbury; On-site; CAD 39,000 - 45,000; Full time

Job summary

The City of Greater Sudbury is seeking a Clerk-Receptionist for the Social Services division. The role involves receiving clients, answering calls, providing information and directing inquiries, with emphasis on accurate record-keeping and appointment scheduling.

Qualifications include secondary education and 6–12 months related experience, excellent English, and strong keyboarding skills. French is an asset. Health, attendance, and driving record considered in the process.

Qualifications

• Six months to twelve months of related experience.
• Successful completion of Secondary School (Grade XII).
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.

Responsibilities

• Receive persons in office, answer telephone calls, provide information and direction as required.
• Keep records as required. Arrange appointments and meetings as required.
• Receive, pick-up, file and/or distribute documents as required.
• Maintain filing system.
• Perform keyboarding and data entry.
• Organize, maintain and keep an inventory of stock forms and other office supplies.
• Review case files for retention of materials for archives and destroy outdated material as directed.
• Acquaint new employees and students with the Clerk-Receptionist job functions as required.
• Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Skills

Interpersonal skills

Keyboarding

English proficiency

French language asset

Education

Secondary School

Job description

Section: Social Services
Division: Children and Social Services
Department:Community Well-Being
Initial Reporting Location: 199 Larch Street

Job Status:Limited Position
Estimated Probable Duration: Seven (7) months (may be extended)
Number of Vacancies:1
Union Affiliation: CUPE 4705 Inside Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required:No
Range of Pay: Group 6 - $28.02 to $32.94 per hour

The start date will follow the selection process.

Main Function: Receive persons in office, answer telephone calls, provide information and direction as required.

Characteristic: Under the direct supervision of the the Co-ordinator of Children and Social Services Administration.

Duties:

1. Respond to general enquiries from clients, the general public and agencies and refer to appropriate contacts.
2. Keep records as required. Arrange appointments and meetings as required.
3. Receive, pick-up, file and/or distribute documents as required.
4. Maintain filing system.
5. Perform keyboarding and data entry.
6. Organize, maintain and keep an inventory of stock forms and other office supplies.
7. Review case files for retention of materials for archives and destroy outdated material as directed.
8. Acquaint new employees and students with the Clerk-Receptionist job functions as required.
9. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
10. Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Education and Training

• Successful completion of Secondary School (Grade XII) Education.

Experience

• Six (6) months up to and including twelve (12) months of related experience.

Other Requirements

• Satisfactory keyboarding skills (minimum 40 words per minute).
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Demonstrate and proven ability related to microcomputer software and administrative systems (e.g. file maintenance, word processing, information input and retrieval).
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance and former employment history.
• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.

Notice to Job Applicants

Definition of "Assets" on Job Postings - A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $27.48 to $31.74 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

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