Lead SAP CX / C4C Consultant

Infosys Technologies; Calgary; On-site; CAD 92,000 - 108,000; Full time

Job summary

A leading company is seeking a Lead Consultant – SAP CX / C4C to join their consulting team. The role involves creating design artifacts, implementing deployment plans, and supporting knowledge transfer for consulting solutions. The ideal candidate will have extensive experience in SAP implementations and strong client-facing skills.

Qualifications

• At least 4 years of Information Technology experience.
• 8-10+ years of experience in SAP CRB implementation.

Responsibilities

• Create detailed design, architecture, and process artifacts.
• Support knowledge transfer to provide consulting solutions.

Skills

Client-facing skills

Communication

Analytical skills

Education

Bachelor’s degree

Tools

SAP CRM

BRF+

Excel

Job description

Infosys is seeking Lead Consultant – SAP CX / C4C

As a Lead Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluate solution options, and make recommendations. You will create detailed design, architecture, and process artifacts, and implement the deployment plan. Additionally, you will support knowledge transfer to provide value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary/Ontario or be willing to relocate. Travel may be required.
• Bachelor’s degree or foreign equivalent from an accredited institution; consideration given to three years of progressive experience in the specialty in lieu of each year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work in Canada without employer-sponsored visas are welcome; no immigration sponsorship provided.

Preferred Qualifications:

• 8-10+ years of experience in SAP CR&B implementation, including CRM / Customer Service Management modules, SAP C4C.
• Experience in Electricity, Gas, or Water Utilities industries in North America.
• Core skills in customer service processes for utilities, including Move-in/Move-out, Contract accounts, and key ISU processes of S/4 ISU.
• Experience with SAP CRM ISU or S/4 ISU – Customer Service / Customer Engagement modules.
• Experience with BRF+.
• End-to-end lifecycle implementation experience: requirement gathering, business process design, SAP configuration, RICEFW design, testing, and resolving production issues.
• Strong client-facing skills, communication, and presentation abilities.
• Analytical skills, including advanced Excel data analysis of SAP ISU data.
• Project experience with SAP C4C Utilities is preferred.
• Ability to coordinate with offshore teams and work across different time zones.
• Flexible work timings due to remote work environment, including offshore overlaps.

The role involves extended periods of working at a computer and communication via telephone, email, or face-to-face. Travel may be required on an ad hoc basis depending on current circumstances.

Estimated annual compensation range:

• Ontario: $92,701 to $107,185

About Us

Infosys is a global leader in next-generation digital services and consulting, enabling clients in over 50 countries to navigate their digital transformation. With over four decades of experience, we manage the systems of global enterprises, guiding their digital journeys through an AI-powered core, agile digital solutions, and continuous learning and skill development.