Lead SAP CX / C4C Consultant

Infosys Limited; Calgary, Mississauga; On-site; CAD 92,000 - 108,000; Full time

Job summary

An established industry player is seeking a Lead Consultant to join their dynamic consulting team. In this role, you will leverage your extensive experience in SAP C4C and customer service management to drive innovative solutions for clients in the utilities sector. You will be instrumental in creating detailed designs and architectures, ensuring seamless implementation and knowledge transfer. This position offers a unique opportunity to work with a forward-thinking company that is committed to digital transformation and excellence in client service. If you thrive in a collaborative environment and are ready to make a significant impact, this role is perfect for you.

Qualifications

• 8-10+ years of experience in SAP CR&B implementation programs.
• Strong client-facing experience with excellent communication skills.

Responsibilities

• Create detailed design, architecture, and process artifacts.
• Support knowledge transfer to provide value-adding consulting solutions.

Skills

SAP C4C

Customer Service Management

Analytical Skills

Communication Skills

Project Management

Data Analysis

Education

Bachelor's Degree

3 years of progressive experience

Tools

SAP ISU

Excel

BRF+

Job description

Technology|SAP ISU Billing|SAP IS- Utilities

Company

ITL Canada

Requisition ID

132346BR

Infosys is seeking Lead Consultant– SAP CX / C4C

As a Lead Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options and makes recommendations. You will create detailed design, architecture and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required Qualifications:

• Candidate must be located within commuting distance of Calgary/ Ontario or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• 8-10+ years of experience in SAP CR&B implementation programs with experience of CRM / Customer Service Management modules, SAP C4C.
• Experience across Electricity (preferred), or Gas or Water Utilities industries North America.
• Core skills in key process and architectural knowledge in customer service for utilities - Move in Move out, Contract accounts, fundamental knowledge of other key ISU processes of S/4 ISU.
• Experience in SAP CRM ISU or S/4 ISU – Customer Service / Customer Engagement module.
• Experience in BRF+.
• Experience of at least 1 end-to-end lifecycle implementation activity including:
  • Requirement gathering
  • Business process design
  • SAP configuration
  • RICEFW Functional design
  • Systems and Integration Testing
  • Resolving production issues
• Strong client-facing experience, great communication and presentation skills.
• Strong analytical skills with ability to work in advanced Excel-based data analysis of SAP ISU data.
• Project experience with SAP C4C Utilities is preferred.
• Ability to work with offshore teams and coordinate work delivery between onsite and offshore.
• Flexible work timings required due to remote working environment including offshore overlaps twice a day.

The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required on an ad hoc basis (depends on current situation) as per job requirements.

Estimated annual compensation range for the candidate based in the specified locations will be:

• Ontario: $92,701 to $107,185

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.