Lead Protection Agent

The Ottawa Hospital; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Ottawa Hospital in Ottawa, Ontario is hiring a Security Guard to cover daytime, evening and night shifts, including weekends. The role requires leadership of security staff and a focus on safeguarding patients, staff, and visitors while maintaining confidentiality.

Applicants should have a two-year college diploma in Police Foundations or equivalent, Ontario Security Guard License, CPR/First Aid, and at least five years of security/military policing experience, with one year of leadership.

Qualifications

• Two-year college diploma in Police Foundations or equivalent.
• CPR and First Aid certificates.
• Government of Ontario Security Guard License.
• Five (5) years of experience in security, police, corrections or military.
• One (1) year of experience leading others or a team of Protection Agents.
• Experience writing end of shift notes/reports and delivering emails to TOH Management.
• Knowledge of the Criminal Code, provincial statutes including Mental Health Act and Trespass to Property Act.
• Knowledge of emergency and security principles.
• Proficiency with Microsoft Excel, Outlook and Word.
• Ability to communicate effectively with people at all levels.

Responsibilities

• Lead Security staff and external security service teams.
• Exercise judgment and respond to life safety/emergency situations.
• Identify and resolve situations that affect safety of patients, staff and visitors.
• Prepare end of shift notes/reports and communicate with TOH Management.

Skills

Effective communication

Leadership experience

Problem solving

Decision making

Life safety/emergency response

Education

Two-year college diploma in Police Foundations or equivalent

Tools

Microsoft Excel

Outlook

Word

Job description

About The Ottawa Hospital

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community.

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,400 beds and approximately 17,000 staff, physicians, residents and volunteers, we deliver specialized care to the Eastern Ontario, Western Quebec and Eastern Nunavut regions. At The Ottawa Hospital, we don't just serve our community, we belong to the community. That insight is at the heart of our ambitious plan to reshape the future of healthcare for our community. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking innovative solutions to the most complex health care challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved ones. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Rotation/Shifts

Days, evenings and nights, including weekends, 8 and 12 hours shifts.

• For information purposes only - The Hospital reserves the right to change.

Basic Requirements

• Two-year college diploma in Police Foundations or equivalent;
• CPR and First Aid certificates;
• Government of Ontario Security Guard License;
• Five (5) years of experience in the fields of security, police, corrections or military;
• One (1) year of experience leading others or a team of Protection Agents;
• Experience with writing end of the shift's notes/reports, preparing and delivering emails to TOH Management team;
• Ability to learn and apply working knowledge of the Criminal Code, provincial statutes including but not limited to the Mental Health Act and the Trespass to Property Act, and other pertinent crime prevention law;
• Knowledge of emergency and security principles;
• Working knowledge of Microsoft Excel, Outlook, Word;
• Ability to communicates effectively with people at all levels. Considers the purpose of communications as well as other key factors in deciding what to communicate and how to deliver the message;
• Highly developed problem solving, judgment and decision-making skills required to deal with unexpected situations or issues and to respond to life safety/emergency situations;
• Demonstrated ability to effectively lead Security staff as well as external security service and experience leading a team of protective agents and extensive knowledge of security in a Hospital;
• Ability to exercise, judgement, tact, diplomacy, and strict confidentiality are mandatory;
• Ability to independently identify and resolve situations that could compromise the safety or well-being of patients, residents, students, employees, volunteers, physicians, and visitors.
• Must be eligible to work in Canada

The Ottawa Hospital is an equal opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact [e-mail]