Lead Ping identity Support Engineer

Exl Neo; Calgary; On-site; CAD 90,000 - 130,000; Full time

Job summary

Exl Neo seeks an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role covers L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, and change implementation.

You will work across PingFederate, PingAccess, PingDirectory, PingID, RingAuthorize, and related components in a demanding enterprise setting, coordinating with security, infrastructure, and application

Qualifications

• Hands-on experience with Ping Identity products and enterprise IAM.
• Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication.
• Experience with SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
• Proficiency with LDAP, SCIM, and certificate management (SSL/TLS, PKI).
• Incident, problem, change, and release management in production environments.
• Experience in enterprise production support and vendor collaboration.

Responsibilities

• Support and administer PingFederate, PingAccess, PingDirectory, PingID, PingOne, DaVinci, RingAuthorize, RingOne Protect/Risk.
• Troubleshoot authentication, SSO, federation, MFA, and directory issues.
• Manage integrations using SAML, OAuth 2.0, OIDC, LDAP, SCIM, RADIUS, Kerberos, and REST APIs.
• Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometrics.
• Manage certificate lifecycle, signing certs, trust stores, secrets, TLS/SSL configurations.
• Perform patching, upgrades, and production deployments; runbooks and automation.
• Monitor platform health, capacity, availability, and security events.
• Collaborate with vendors, application teams, infrastructure, and security ops.

Skills

Ping Identity products

SSO

Federation

IAM

MFA

Passwordless

SAML 2.0

OAuth 2.0

OIDC

LDAP

SCIM

SSL/TLS

PKI

Incident management

Enterprise production support

FIDO2

Passkeys

WebAuthn

Microsoft Entra ID

Okta

PowerShell

Python

Shell scripting

Tools

PingFederate

PingAccess

PingDirectory

PingID

RingAuthorize

RingOne Protect/Risk

PowerShell

Python

Shell scripting

Job description

We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.

Key Responsibilities

• Support and administer PingFederate, PingAccess, PingDirectory, PinglD, PingOne, DaVinci, RingAuthorize, and RingOne Protect/Risk.
• Troubleshoot authentication, SSO, federation, MFA, and directory-related issues
• Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.
• Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication. 5. Perform incident, problem, change, and release management activities.
• Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mILS, configurations.
• Execute patching, upgrades, operational readiness checks, and production deployments.
• Monitor platform health, capacity, availability, and security events
• Develop runbooks, knowledge articles, and automation opportunities.
• Collaborate with vendors, application teams, infrastructure teams, and security operations.

Required Skills

• Hands-on experience with Ping Identity products
• Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication
• SAML 2.0
• OAuth 2.0
• OpenID Connect (OIDC)
• LDAP
• SCIM
• Experience with SSL/TLS certificates, PKI, and key management
• Strong troubleshooting and incident-management skills
• Experience working in enterprise production support environments

Preferred Skills

• Ping Identity Certifications
• Experience with Passkeys, FIDO2, and WebAuthr
• Knowledge of Microsoft Entra ID, Okta, or other IAM platforms
• Scripting using PowerShell, Python, or Shell scripting
• Healthcare, BFSI, or regulated industry experience