Lead, Performance Management

Ontario Health; Toronto; On-site; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Health coverage

Pension plan

Vacation days

Personal days

Learning opportunities

Inclusive work culture

Wellness spending account

Job summary

Ontario Health is seeking a Lead, Performance Management to turn complex health data into clear insights that strengthen laboratory services and support better decisions across Ontario. You will develop meaningful visualizations and KPI frameworks, connect provincial datasets, and advise on data collection while guiding the Key Performance Indicator Framework across the program.

This in‑office, permanent role offers an inclusive workplace with learning opportunities, collaboration across

Qualifications

• Master’s degree in Business Administration, Operations Management, Health Informatics, Data Analytics or related health care field.
• PMP Certification is an asset.
• 8+ years experience in the provision of expertise and services in the area of data analytics within the health care sector.
• Laboratory‑related experience is an asset.
• Knowledge and Skills Specialized knowledge of health data with an ability to understand and interpret qualitative and quantitative data to both identify the need for and assess the impact of changes and inform strategic decisions and goals.
• Knowledge in performance measurement, metrics and reporting.
• Demonstrated ability to influence cross‑functional stakeholders, provide guidance and technical advice to solve issues as they arise, implement change and motivate team to drive strategic objectives.
• Exceptional judgment and extensive skillset in data analytics, evidence‑based decision making, and storytelling through data visualization.
• Highly proficient in excel and proficiency/familiarity with other analytical tools (e.g. Python, R, PowerBI and Tableau).
• Strong supervisory and project management experience that allow for managing multiple priorities at once across various stakeholder groups.
• An ability to distill complex and/or ambiguous problems into clear, clear, concise, compelling messages.
• Self‑directed, with enthusiasm, initiative and demonstrated ability to work independently to deadlines under high pressure.

Responsibilities

• Design, develop, and optimize performance‑management capabilities for Ontario’s laboratory network, including monitoring, analytics, key metrics, and reporting.
• Lead KPI processes and translate provincial and regional trends into actionable insights for Laboratory Medicine testing.
• Review and refine operational dashboards, scorecards, targets, tracking tools, audits, and feedback reports—including the performance‑management system for Respiratory Virus testing.
• Identify and resolve network operating issues, and deliver timely ad hoc analyses and recommendations to senior leaders.
• Partner across Ontario Health, ministries, agencies, and laboratory‑sector stakeholders to provide accurate, timely information for data‑driven decisions.
• Collaborate with Performance & Accountability on funding requirements, allocations, costing models, and accountability agreements.
• Communicate complex findings through compelling data stories, executive reports, and practical recommendations for improvement.
• Build trusted stakeholder relationships, gather feedback on program and service needs, and apply evaluation methods to guide the Ontario Laboratory Medicine Program’s evolution.

Skills

Data analytics

Health informatics

Project management

Excel

PowerBI

Tableau

Python

R

Stakeholder management

Leadership

Storytelling with data

Education

Master’s degree in Health Informatics

MBA

PMP Certification

Tools

PowerBI

Tableau

Python

R

Excel

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours. To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province.

Our vision is that together, we will be a leader in health and wellness for all.

Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.

How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way.

Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career.

Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long‑term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work‑life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values‑driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?

Join Ontario Health in a strategic, hands‑on role that helps shape performance across a coordinated network of more than 50 public, hospital, and community laboratories.

Reporting to the Manager, Performance Management & Analytics, you will turn complex health data into clear insights that strengthen laboratory services and support better decisions across Ontario.

As Lead, Performance Management, you will guide analysis and reporting for emerging provincial laboratory medicine issues, high‑priority initiatives, and testing programs.

You will develop meaningful visualizations and key performance indicators, connect provincial datasets, identify measurement gaps, and advise on new data collection.

You will also be the primary lead for the Ontario Laboratory Medicine Program’s Key Performance Indicator Framework—working across Ontario Health and with system partners to improve planning, monitoring, reporting, and evaluation.

Your work will reveal quality gaps, explain regional and institutional variation, inform executive decisions, and translate complex data challenges into practical action.

Here is what you will be doing:

• Design, develop, and optimize performance‑management capabilities for Ontario’s laboratory network, including monitoring, analytics, key metrics, and reporting.
• Lead KPI processes and translate provincial and regional trends into actionable insights for Laboratory Medicine testing.
• Review and refine operational dashboards, scorecards, targets, tracking tools, audits, and feedback reports—including the performance‑management system for Respiratory Virus testing.
• Identify and resolve network operating issues, and deliver timely ad hoc analyses and recommendations to senior leaders.
• Partner across Ontario Health, ministries, agencies, and laboratory‑sector stakeholders to provide accurate, timely information for data‑driven decisions.
• Collaborate with Performance & Accountability on funding requirements, allocations, costing models, and accountability agreements.
• Communicate complex findings through compelling data stories, executive reports, and practical recommendations for improvement.
• Build trusted stakeholder relationships, gather feedback on program and service needs, and apply evaluation methods to guide the Ontario Laboratory Medicine Program’s evolution.

Here is what you will need to be successful:

• Education and Experience Master’s degree in Business Administration, Operations Management, Health Informatics, Data Analytics or a related health care field
• Project Management (PMP) Certification is an asset
• 8+ years experience in the provision of expertise and services in the area of data analytics within the health care sector
• Laboratory‑related experience is an asset
• Knowledge and Skills Specialized knowledge of health data with an ability to understand and interpret qualitative and quantitative data to both identify the need for and assess the impact of changes and inform strategic decisions and goals
• Knowledge in performance measurement, metrics and reporting
• Demonstrated ability to influence cross‑functional stakeholders, provide guidance and technical advice to solve issues as they arise, implement change and motivate team to drive strategic objectives
• Exceptional judgment and extensive skillset in data analytics, evidence‑based decision making, and storytelling through data visualization
• Highly proficient in excel and proficiency/familiarity with other analytical tools (e.g. Python, R, PowerBI and Tableau)
• Strong supervisory and project management experience that allow for managing multiple priorities at once across various stakeholder groups
• An ability to distill complex and/or ambiguous problems into clear, clear, concise, compelling messages
• Self‑directed, with enthusiasm, initiative and demonstrated ability to work independently to deadlines under high pressure.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario.

Please note that this role follows an in‑office work model, requiring employees to work from a designated, approved Ontario Health location.

Employment Type: Permanent Full time Contract Length: N/A Salary Band: Band 6 External Application Deadline Date: October 15, 2026

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process.

If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.

Ontario Health is the provincial agency responsible for ensuring Ontarians receive high‑quality health care services where and when they need them.

Since it was established in June 2019, Ontario Health has brought together the strengths of many existing health care organizations to work together to build a better health care system for all Ontarians.

Building on the expertise and knowledge of our people, we are committed to applying the best of what we collectively do, and in partnership with others, to transform the health system and improve the quality and delivery of care for patients, families, and health care providers.