Lead Kiosk Associate at Sherway Gardens Mall

Groupe Nordik; Toronto; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Hourly rate $24.00

Job summary

Thermea Spa Village Whitby is seeking a Seasonal Lead Associate, Sales and Kiosks to oversee temporary kiosk locations during the holiday season at Sherway Garden Mall, Toronto. You will lead and coach kiosk agents, ensure smooth operations, and drive gift certificate sales with a courteous, guest‑focused approach.

Reporting to the Marketing Manager and kiosk coordinator, you will coordinate staffing, manage inventories, respond to guest needs, handle emergencies, and maintain high service

Qualifications

• College degree requirement in relevant fields or experience.
• Experience in customer service or sales is an asset.
• Minimum of one year leading a team.
• Excellent customer service and problem‑solving skills.
• Able to travel quickly between kiosk locations.
• Strong MS Office skills and tech aptitude.
• Excellent verbal and written communication.
• Strong organizational and planning abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Train and coach kiosk agents.
• Report to kiosk coordinator and manager on staffing and daily operations.
• Assist with managing unexpected events and shift coverage.
• Assist in inventory and order management.
• Serve as resource person for agents handling complaints and requests.
• Follow scripts to address guest needs per standards.
• Identify problems and propose solutions.
• Manage the sales cycle and support day-to-day tasks.
• Perform other related tasks.

Skills

Team leadership

Customer service

Communication

Problem solving

Organization

Travel availability

Education

College degree in tourism/hospitality/administration/HR or related experience

Tools

MS Office

Job description

Seasonal Lead Associate, Sales and Kiosks at Sherway Garden Mall

We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home.

It takes a village, join us.

When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans.

We are currently seeking passionate Lead Associates, Sales and Kiosks across multiple sites in the Toronto and Durham Region areas to join our village.

Find your place at Thermea Spa Village Whitby.

What We Stand For

Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well‑being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

What We Need

Reporting to the Marketing Manager and Kiosk Coordinator, the Lead Kiosk Associate will be responsible for ensuring the smooth operations of Thermea Spa Village Whitby’s temporary kiosks locations for the duration of the holiday season. The incumbent’s main objective is to plan the needs of each location and supply the necessary resources for the kiosk agents responsible for the sale of gift certificates.

You will support the elevation of our culture through the lens of our pillars: The best in wellness | The feeling of somewhere else | A trouble-free experience | In a natural state.

What You’ll Do

• Train and coach kiosk agents;
• Report back to kiosk coordinator and manager regarding staffing and daily kiosk operations
• Assist with managing unexpected events and emergencies (finding shift coverage etc.)
• Assist in the management of inventories, orders;
• Act as a resource person for kiosk agents (managing complaints and special requests);
• Follow the established scripts to respond to the needs of our guests, in accordance with established standards;
• Identify problems and propose solutions;
• Manage the entire sales cycle; take care of needs and close sales; assisting the kiosk agents in the day-to-day performance of their tasks;
• Perform other related tasks.

Profile needed

• College degree in tourism, hospitality, administration, human resource management or other pertinent experience;
• Experience in customer service or sales, an asset;
• Minimum of one year’s experience in leading a team;
• Excellent customer service and problem-solving skills
• Available and able to travel quickly between the various kiosk locations;
• Excellent MS Office skills and adept at learning new technologies;
• Excellent verbal and written communication and interpersonal skills;
• Possess good sense of organization, planning and monitoring, as well as great professional rigor;
• Ability to work under pressure and meet tight deadlines;
• Capacity to work under pressure in a fast-paced and constantly evolving environment.

When

• Full-time – 8-week contract - variable hours (days, evenings, weekends and holidays).
• Be available from late October to December 31, 2026

Compensation

• Hourly rate $24.00

Locations

• Sherway Garden Mall

At Thermea Spa Village Whitby we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, please let us know and we will work with you to meet your specific needs.

The use of AI may be applied during the recruitment process only to provide an overall job suitability score. It will not be used to choose or discard applicants.