Lead Hand Access Audit Technician - Winter 2026/27

Sun Peaks Resort; Sun Peaks; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Season Lift Passes

Employee Assistance Program

Dining discounts

Retail discounts

Friends & family rates

Job summary

Sun Peaks Resort is seeking a Lead Hand Access Audit Technician for the 2026/27 winter season. You will monitor RFID lift access points, identify violations, and help prevent unauthorized entry while coordinating with Guest Services to resolve issues.

The role emphasizes strong fault isolation, incident reporting and on-site leadership, with duties that include handling fines, assisting guests, and supporting Lift Operations. A background in resort security or operations is a plus.

Qualifications

• Strong interpersonal and de-escalation skills for guest interactions.
• Detail-oriented with ability to manage multiple tasks under tight timelines.
• Proficiency in MS Word, Excel and Outlook; strong English written/spoken communication.
• Minimum one season of ski resort experience; leadership or operational support preferred.

Responsibilities

• Monitor RFID access points and run audit reports for guest qualifications.
• Identify access violations, review footage and coordinate with Guest Services to prevent theft.
• Maintain communication with Lift Operations to troubleshoot RFID issues.
• Act as shift lead and escalation point in supervisor's absence.
• Process fines via POS and handle guest inquiries professionally.
• Uphold policies and assist in on-site security and safety procedures.

Skills

Interpersonal skills

De-escalation

Attention to detail

MS Office

RFID knowledge

Seasoned resort experience

Tools

SKIDATA

RTP resort management

Job description

Current job opportunities are posted here as they become available.

Lead Hand Access Audit Technician - Winter 2026/27

Do you have a sharp eye for spotting inconsistencies and a knack for problem-solving? Be our eye in the sky this winter and join us as our Lead Hand Access Audit Technician! In this role, you will monitor our RFID lift access points to prevent unauthorized entry, identify potential loss, investigate suspicious activity, and troubleshoot ticketing issues.

Compensation Information: $22.45 per hour

Physical Requirement: Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting; includes prolonged periods of time at a desk/screen.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding process.

Skills you bring with you:

• Exceptional interpersonal and de-escalation skills to handle sensitive guest situations calmly.
• Proven ability to manage multiple tasks under strict timelines with high attention to detail.
• Proficient in Microsoft Word, Excel, and Outlook with strong verbal and written English skills.
• Minimum of one season of working experience at a ski or mountain resort (shift lead or operational support experience preferred).
• Experience with SKIDATA, RFID technology, RTP resort management systems, and two-way radio etiquette is an asset.
• Knowledge of WorkSafeBC regulations and willingness to complete and on-site criminal record check.

Primary Responsibilities:

• Monitor RFID and conduct audit reports to verify guest qualifications and ensure compliance with resort policies.
• Identify access violations, review security camera footage to secure evidence, and collaborate with Guest Services to prevent theft.
• Maintain effective communication with the Lift Operations team to support and resolve RFID issues.
• Act as the shift lead and operational point of escalation on the supervisor’s day off.
• Professionally handle guest inquiries, de-escalate ticketing disputes, and accurately process fine payments via the POS system.
• Uphold compliance standards and operational workflows under the direction or in the absence of the Access Audit Supervisor.

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.