Lead Hand

Intelcom | Dragonfly; Lévis; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a dedicated warehouse professional to support sorting, loading, and dispatch operations at our Lévis facility. You will lead and mentor a team of package handlers, enforce health and safety protocols, and assist with sorting layouts to optimize throughput.

The role emphasizes accurate loading/unloading, inventory checks, and collaboration with supervisors to handle urgent changes and irregularities while maintaining a clean and organized warehouse environment.

Responsibilities

• Lead unloading of the truck and ensure team safety.
• Mentor and support package handlers during the sort process.
• Support sorting, scanning, processing, and handling returns.
• Set up sorting layout and assign labor for workflow efficiency.
• Unload trailers and verify freight against manifests.

Skills

Safety awareness

Team leadership

Warehouse operations

Data entry

Tools

BOL familiarity

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents,

to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

• Health & Safety
• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.
• Enforce safe working methods and behaviors within the team.
• Conduct safety audits and warehouse checks.
• Make sure everyone meets safety standards.
• Respond to emergencies as required.
• Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.
• Leadership & Team Support
• Motivate and lead sorters; be their point of reference.
• Mentor and support Package Handlers during the sort process.
• Coach and mentor warehouse associates, including training new hires.
• Respond quickly to requests for changes and unforeseen events.
• Forward special cases to supervisors or managers.
• Perform related tasks assigned by supervisors.
• Operations & Workflow Management
• Support the supervision of sorting, scanning, and processing packages (including defective items and returns).
• Setup sorting layout.
• Assist with sorting packages and envelopes as needed.
• Assign labour and manage workforce deployment as required.
• Perform data entry as needed.
• Shipping & Receiving
• Unload trailers and verify freight against manifests.
• Unloading and loading of pallets.
• Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.
• Warehouse Organization
• Ensure warehouse cleanliness and organization.
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.