Lead Hand

Intelcom Courrier Canada INC; Edmonton; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly in Edmonton is seeking a Warehouse Associate to support sorting, loading, and overall warehouse operations. You will enforce safety standards, mentor team members, and help optimize workflow across sorting, scanning, and receiving processes.

Join our team to help keep shipments moving efficiently, maintain a clean, organized facility, and contribute to a collaborative, safety-focused work environment at our Edmonton site.

Responsibilities

• Health & Safety: Enforce health and safety protocols; lead unloading; conduct safety audits.
• Leadership & Team Support: Motivate and lead sorters; mentor package handlers; train new hires.
• Operations & Workflow Management: Supervise sorting, scanning, processing; plan layout; data entry.
• Shipping & Receiving: Unload trailers; verify freight against manifests; manage BOL exchange and docking.
• Warehouse Organization: Maintain cleanliness and organization; perform other duties.

Job description

Company Overview

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Core Duties:

• 1. Health & Safety Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. Enforce safe working methods and behaviors within the team. Conduct safety audits and warehouse checks. Make sure everyone meets safety standards. Respond to emergencies as required. Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures.


• 2. Leadership & Team Support Motivate and lead sorters; be their point of reference. Mentor and support Package Handlers during the sort process. Coach and mentor warehouse associates, including training new hires. Respond quickly to requests for changes and unforeseen events. Forward special cases to supervisors or managers. Perform related tasks assigned by supervisors.


• 3. Operations & Workflow Management Support the supervision of sorting, scanning, and processing packages (including defective items and returns). Setup sorting layout. Assist with sorting packages and envelopes as needed. Assign labour and manage workforce deployment as required. Perform data entry as needed.


• 4. Shipping & Receiving Unload trailers and verify freight against manifests. Unloading and loading of pallets. Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking.


• 5. Warehouse Organization Ensure warehouse cleanliness and organization. Other duties as assigned.

Benefits

• Short- and medium-term growth opportunities


• Comprehensive group insurance


• Group RRSP program


• Employee Assistance Program…

Accommodations

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.

About the Position

This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every role has a place, and every voice deserves to be heard.

Why Work With Us

Make an Impact

Every package delivered represents a promise kept to customers, businesses, and communities.

Keep Growing

Build new skills, gain hands-on experience, and take on meaningful challenges.

Work as One Team

Join a collaborative environment where people support one another, share ideas and celebrate success together.

Shape What’s Next

Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.

Experience Life at Intelcom

See What’s It’s Like to Work Here

Discover the people, teams, and opportunities behind our operations.

Inside Our Delivery Centres

Experience a Tech Internship

Explore Career Paths

Find the Opportunity That’s Right for You

Students Launch your career with meaningful projects, mentorship, and hands-on experience.

Delivery Centres Careers

Help power the operations that keep our network moving every day.

Head Office Careers

Support innovation, technology, people, strategy, and business growth.

Diversity, Equity, and Inclusion

At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Need Accommodations?

Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.