Lead Front Desk Agent

Whistler Blackcomb; Whistler; On-site; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Ski passes for employees and dependets

Employee discounts on lodging, food, &

Job summary

The Lead Front Desk Agent role at Whistler Blackcomb in Whistler, BC, Canada, oversees daily guest services at the resort's front desk. You will mentor team members, ensure flawless check-in/check-out, and uphold luxury service standards.

Requires strong communication, computer skills, and a welcoming presence; benefits include health insurance eligibility, season passes, and training opportunities. This is a full-time, year-round on-site position with opportunities for advancement and

Qualifications

• High School education or equivalent.
• Extensive phone and computer skills with data entry experience.
• Basic reading, spelling, and math skills.
• Ability to converse clearly and comfortably with many different types of people in English.
• Ability to work with guests using good social manners, diplomacy, and tact.
• Valid US Driver’s License, clean driving record and must be able to pass a Vail MVR.

Responsibilities

• Greet and check in guests and condo owners with warmth, professionalism, and efficiency.
• Process check-outs, ensuring accurate billing and payment collection.
• Answer front desk and call center phones promptly and courteously.
• Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas.
• Assist condo owners with reservations and service needs.
• Resolve guest concerns and billing discrepancies with empathy and attention to detail.
• Supervise daily front desk operations, ensuring adherence to luxury service standards.
• Train and mentor new and existing front desk agents on procedures and guest service excellence.
• Monitor and manage the property management system to ensure accurate guest records and service tracking.
• Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departures.
• Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions.
• Conduct site tours of guest rooms and resort facilities as requested.
• Support the execution of the upgrade program and train staff on upselling opportunities.
• Maintain a professional appearance and demeanor at all times.
• Drive the guest courtesy vehicle as needed.
• Assist with ancillary operations such as stocking the gift shop or supporting lodging operations.
• Handle confidential guest information with integrity and discretion.
• Attend training and development sessions as required.
• Collaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiences.
• Perform other duties and special projects as assigned

Skills

Phone skills

Data entry

English proficiency

Customer service

Diplomacy

Driving license

Education

High School or equivalent

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

Rockies

• Vail
• Beaver Creek
• Breckenridge
• Park City
• Keystone
• Crested Butte
• Grand Teton Lodge Company
• Vail Resorts Headquarters

West

• Heavenly
• Northstar
• Kirkwood
• Stevens Pass

Northeast

• Stowe
• Okemo
• Mount Snow
• Hunter
• Attitash
• Wildcat
• Mount Sunapee
• Crotched

Mid-Atlantic

• Liberty
• Roundtop
• Whitetail
• Jack Frost Big Boulder

Midwest

• Wilmot
• Afton Alps
• Mt Brighton
• Alpine Valley
• Boston Mills & Brandywine
• Mad River Mountain
• Hidden Valley
• Snow Creek
• Paoli Peaks

Canada

• Whistler Blackcomb

Australia

• Perisher
• Falls Creek
• Hotham

Lead Front Desk Agent

Date: Aug 1, 2026

Location: Whistler, BC, Canada

Company: Whistler Blackcomb

Shift Type: Year Round

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time Roles Are Eligible For The Above, Plus

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Front Desk Supervisor is a key leader in delivering exceptional guest service and overseeing daily front desk operations. This role ensures that every guest interaction reflects Kindred’s luxury standards and values of kindness, professionalism, and connection. The Supervisor provides mentorship to team members, resolves guest concerns with care, and collaborates across departments to ensure seamless operations

Job Specifications

• Starting Wage: $24.00/hr - $32.00/hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Greet and check in guests and condo owners with warmth, professionalism, and efficiency
• Process check-outs, ensuring accurate billing and payment collection
• Answer front desk and call center phones promptly and courteously
• Provide guests with detailed information about Kindred Resort, Keystone, and surrounding areas
• Assist condo owners with reservations and service needs
• Resolve guest concerns and billing discrepancies with empathy and attention to detail
• Supervise daily front desk operations, ensuring adherence to luxury service standards
• Train and mentor new and existing front desk agents on procedures and guest service excellenceMonitor and manage the property management system to ensure accurate guest records and service tracking
• Coordinate with Housekeeping, Maintenance, and other departments regarding room status, guest requests, and early arrivals or departures
• Act as Manager on Duty when needed, supporting escalated guest issues and operational decisions
• Conduct site tours of guest rooms and resort facilities as requested
• Support the execution of the upgrade program and train staff on upselling opportunities
• Maintain a professional appearance and demeanor at all times
• Drive the guest courtesy vehicle as needed
• Assist with ancillary operations such as stocking the gift shop or supporting lodging operations
• Handle confidential guest information with integrity and discretion
• Attend training and development sessions as required
• Collaborate with departments including Owner Relations, HOA Management, IT, Sales, and more to ensure seamless guest experiences
• Perform other duties and special projects as assigned

Job Requirements

• High School education or equivalent
• Extensive phone and computer skills with data entry experience
• Basic reading, spelling, and math skills
• Ability to converse clearly and comfortably with many different types of people in English
• Ability to work with guests using good social manners, diplomacy, and tact
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR
• Ability to work well under pressure
• Previous hotel/hospitality experience required

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.