Lead, Financial Planning Associates

RBC; Belleville; On-site; CAD 90,000 - 120,000; Full time

Job summary

RBC in Whitby, Ontario, is seeking a Manager, Associates to lead a team of sales support professionals within our financial planning business.

You will coach, develop and engage associates, drive referrals, and partner with Financial Planning Managers, Branch Managers and regional leaders to enhance client experience.

The role emphasizes compliance, process controls, and continuous improvement, with opportunities to grow and contribute to RBC's client-first approach.

Qualifications

• A minimum of 3 years of leadership experience.
• Proven application of business acquisition, establishing community and client relationships, and success in business growth.
• Mutual funds license (IFIC or CSC).
• Branch Compliance Officer (BCO) considered an asset.
• Experience with emerging communications and technology (web based meetings, MyAdvisor, Digital Banking and Mobile Applications).

Responsibilities

• Provide coaching and training to enable the Associates to champion problem resolution ensuring client satisfaction
• Collaborate with partners to integrate the Associate role as the key support on the Financial Planning team
• Coach the team to identify sales and referral opportunities, client facing transactions, enhance retention, drive revenue and book client appointments to support planners in closing business
• Coach the team to fully leverage all service partners, promoting awareness and fostering relationships with internal partners
• Ensure processes/controls are in place and are being followed to protect shareholder interests, including the areas of account openings, anti-money laundering, fraud prevention, authorities and maintenance
• Act as a role model and ensure that the team delivers on all client experience commitments
• Foster a continuous improvement approach to employee development by helping employees increase their skills, knowledge, and abilities and ensuring accreditations are up to date

Skills

Leadership experience

Business development

Client relationships

Digital banking familiarity

Education

Mutual funds license (IFIC or CSC)

Post-secondary diploma/degree in Commerce or Business Administration

Tools

Web-based meetings

MyAdvisor

Digital Banking

Mobile Applications

Job description

RBC in Whitby, Ontario, is seeking a Manager, Associates to lead a team of sales support professionals within our financial planning business.

You will coach, develop and engage associates, drive referrals, and partner with Financial Planning Managers, Branch Managers and regional leaders to enhance client experience.

The role emphasizes compliance, process controls, and continuous improvement, with opportunities to grow and contribute to RBC's client-first approach.