Lead Field Service Representative

SmartRecruiters, Inc.; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Veolia Group is a global leader in environmental services, with a Water Tech team that delivers operation and maintenance expertise on water treatment systems. The Lead Field Service Representative will mentor on-site Field Service Representatives, coordinate daily work, and support customers on complex technologies including RO, IX, UF, and related processes.

The role requires hands-on troubleshooting, customer interaction, and the ability to train and develop team members.

Qualifications

• High School Diploma or GED or international equivalent.
• 2+ years' experience in service/maintenance in an industrial environment.
• Valid Driver's License.
• Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation (preferred).

Responsibilities

• Carry out mechanical, electrical, and controls troubleshooting on equipment.
• Consult with customer management and operations teams.
• Mentor and train new FSRs on site; coordinate coverage and work with the manager.
• Perform testing and calibration activities; review installations against references.
• Maintain site paperwork and provide detailed technical summaries; be the first point of contact for customer concerns.
• Maintain inventory of spare parts and chemicals; ensure contract compliance.
• Provide informal on-site training to customers on operation and maintenance.
• Other duties as assigned.

Skills

Mechanical troubleshooting

Time management

Independent work

Mentorship ability

Education

Bachelor's or Associate's Degree in STEM/Engineering

Job description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary:
As a Lead Field Service Representative, you'll be responsible for both providing operations and maintenance expertise on water treatment systems, and coordinating the daily work and assisting in the mentorship and development of other Field Service Representatives. This mission critical role involves working on a variety of technologies including, media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, and ultrafiltration (UF), as well as working with varied and diverse team members.

Duties & Responsibilities:

• Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Consult with customer management and operations teams with confidence
• Mentor and train new FSR's on site, and coordinate coverage and work for team members in collaboration with the manager. May assist with contractor contact and support
• Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
• Conduct maintenance and calibration activities for on site equipment
• Review customer plant installations and compare against Water Techreference drawings (P&IDs, electrical schematics, general arrangement, etc.)
• Create and maintain site paperworkand provide customers with detailed technical summaries of work performed, often the first point of contact for customer concerns and troubleshooting
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Ensure contract compliance of volume and quality specifications
• Provide customers with informal training around operation and maintenance of their system; serve as a reference and point of contact.
• Other duties as assigned

The job description is not designed to capture all the employee's responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

Qualifications

Knowledge, Skills & Abilities:

• Excellent mechanical know how and problem-solving skills
• Time management skills, both for yourself and in organizing the efforts of team members
• Demonstrated ability to work independently and remotely with support teams
• Good training and mentorship abilities

Education & Experience:

Required

• High School Diploma / GED / Home School Certification OR international equivalent
• 2+ years' experience of service/maintenance ORequivalent in an industrial environment
• Valid Driver's License

Preferred

• Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation
• Experience in coordinating work activities of teams in an industrial setting

Working Conditions:

• Must be able to lift, push, and pull up to 50lbs
• Work outside will expose you to inclement weather
• Work will take place around potentially hazardous chemicals and loud environments

Additional Information

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits.

Compensation:
The compensation range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity.

We offer...
Opportunity for advancement. A place to build a career!
Training in valuable skills
Opportunity for new challenges. We're growing!
Strong leadership team!

Artificial Intelligence (AI) Disclosure:
We do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position.

Vacancy Status:
This posting is for an existing vacancy.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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