Lead, Experience

Canada Goose; Vancouver; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Lead, Experience to enhance customer journeys and cement its status as a luxury performance lifestyle brand. This pivotal role involves leading by example in delivering exceptional service, coaching team members, and achieving sales targets. The ideal candidate will have a strong background in leadership within luxury retail, with a focus on guest experience and performance improvement. Join a company that values Canadian heritage and offers comprehensive rewards and career growth opportunities in a supportive and inclusive environment.

Benefits

Comprehensive rewards

Career growth opportunities

Community initiatives

Health support programs

Qualifications

• 2-3 years of leadership experience in related industries.
• Experience with luxury lifestyle brands in high-traffic locations.

Responsibilities

• Deliver and model superior customer service reflecting Canadian Warmth.
• Guide and coach team members to drive KPIs and reflect a luxury culture.

Skills

Leadership

Customer Service

Coaching

CRM Tools

Retail Analytics

Time Management

Bilingual Proficiency

Tools

CRM Tools

Job description

Join to apply for the Lead, Experience role at Canada Goose

Location:

Vancouver Retail

Address

Unit G031, Pacific Centre, 701W Vancouver, British Columbia V7Y 1G5 Canada

Job Title

Lead, Experience

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. We seek individuals who embody Canadian Warmth, demonstrate expertise, and foster a positive, inclusive environment.

Position Overview

As a key member of the store leadership team, the Lead - Experience is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You will lead by example in delivering exceptional customer service, coaching team members, and supporting store goals.

What You'll Do

• Deliver and model superior customer service reflecting Canadian Warmth, and measure KPIs.
• Guide, coach, and demonstrate service and selling behaviors to drive KPIs and reflect a luxury culture.
• Address customer issues and coach team on resolutions.
• Lead clienteling efforts, fostering engagement with top clients.
• Support talent development and ongoing education for the team.
• Maintain an inclusive, diverse working environment.
• Mentor team members to improve performance and growth.
• Inspire employee engagement and maintain an open feedback environment.
• Assist in recruitment efforts and ensure strategic tools are used effectively.
• Partner with cross-functional teams to maintain store standards.
• Achieve or exceed sales targets and analyze KPIs for performance improvement.
• Ensure adequate resources are in place to meet performance goals.

Let’s Talk About You

• 2-3 years of leadership experience in related industries.
• Experience with luxury lifestyle brands in high-traffic locations.
• Experience with CRM tools and retail analytics.
• Guest experience focus with attention to detail.
• Agile, adaptable, and excellent in time management.
• Ability to stand for long periods and work flexible retail hours.
• Proficiency in another language is a plus.

What’s in it For You?

• Be part of a company rooted in Canadian heritage.
• Enjoy comprehensive rewards and career growth opportunities.
• Participate in community initiatives and health support programs.
• Work with inspiring leaders and colleagues.

Canada Goose values inclusion and provides accommodations for applicants with disabilities. For interview accommodations, contact [e-mail].