Lead Event Specialist, Theatres

Mount Royal University

Calgary

On-site

CAD 72,000 - 91,000

Full time

14 days+

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Job summary

Mount Royal University in Calgary, Alberta, invites applications for a Lead Event Specialist, Theatres to join the Taylor Centre for the Performing Arts. This full-time replacement term role oversees production, client service, and sales for events in MRU venues.

Reporting to the General Manager, Taylor Centre for the Performing Arts, the successful candidate will convert leads, manage a team of Theatre Specialists, and coordinate run-of-show notes, working with MRU Marketing to grow the brand

Qualifications

Three or four-year Bachelor’s Degree or equivalent experience required.
Four to seven years of experience in performing arts or event services environments.
A minimum of three years of experience with managing and planning various types of events.
Exceptional leadership, customer service and communication skills (written and verbal).
Proven ability in leading a client focused, sales culture in results focused environment.
Highly motivated, creative and solutions focused.
Experience in dealing with diverse client groups.
Reliable and adaptable with the ability to work a flexible schedule.
Demonstrated results in sales and business development is essential.
Advanced computer skills in MS Office and Google applications.

Responsibilities

Generate and convert client leads, host site tours and sales presentations.
Initiate, develop and maintain relationships with existing and potential theatre clients.
Consistently deliver prompt, professional and engaging client service.
Act as the key point of contact for client requirements within a One-Stop Shop model.
Lead event and performance production process to ensure execution at the highest level.
Coordinate “run of show” performance notes for all Taylor Centre for the Performing Arts support services.

Skills

Leadership

Customer service

Communication

Sales

Business development

Event planning

Flexibility

Microsoft Office

Google apps

Education

Bachelor’s Degree or equivalent experience

Job description

Lead Event Specialist, Theatres - (3927)

Job Title

Lead Event Specialist, Theatres

Job Type

Replacement Term

Union

MRSA

Position Classification

SAD09 Administrative Services IX

Salary Grade

$71,580.60 - $90,617.80

FT or PT

Full-time

Hybrid Work

This position is ineligible

Position End Date (if applicable)

4/3/2028

Location

About this Position

About the Department of Event, Theatre & Hospitality Services

Event, Theatre and Hospitality Services (ETHS) is a division of the Finance and Commercial Operations area of Mount Royal University (MRU). ETHS encompasses the Theatre, Conference and Hospitality service operations of MRU and is responsible for booking and executing exceptional quality events in MRU's performance venues (Taylor Centre for the Performing Arts, Ross Glen Hall, Wright Theatre, Nickle Theatre and associated classroom and event spaces). ETHS is home of the Taylor Centre Centre for the Performing Arts, its Concert Season and Bella Live from your Couch virtual presentation seasons as well as being considered one of the top 5 roadhouse venues in Calgary.

About the Role

This position is a full time replacement term role working 35 hours per week with an end date of April 3, 2028, subject to change.

Are you an experienced, results oriented event and performing arts professional with a passion for producing and presenting exceptional experiences for clients and patrons? Mount Royal University has an exciting opportunity for a Lead Event Specialist, Theatres to join our dynamic team at the Taylor
Centre for the Performing Arts. Reporting to the General Manager, Taylor Centre for the Performing Arts, the successful candidate will be responsible for converting leads and the production & delivery of theatrical performances, concerts, presentations, AGM’s and of a variety of other special events in our world class venues.

The Lead Event Specialist, Theatres will be a motivated, inspiring leader who orchestrates a team of Theatre Specialists and casual support staff. The Lead Event Specialist, Theatres is accountable for ongoing development of team sales culture, building industry relationships and collaborating with the
MRU Marketing Team to grow the brand and the diversity & volume of activity in the Taylor Centre for the Performing Arts. If this opportunity sounds like the “perfect role” for you, we welcome your application to become part of a team with a culture of doing great things on a daily basis.

Responsibilities

Business Development and Event Logistics

Generate and convert client leads, host site tours and sales presentations.

Initiate, develop and maintain relationships with existing and potential theatre clients.

Consistently deliver prompt, professional and engaging client service.

Act as the key point of contact for client requirements within a One-Stop Shop model.

Lead event and performance production process to ensure execution at the highest level.

Coordinate “run of show” performance notes for all Taylor Centre for the Performing Arts support services.

Operational and Administrative Responsibilities

Prepare estimates and negotiate package pricing based on current rate structure.

Create and process quotes and contracts for performance and event clients.

Prepare and reconcile invoices for clients promptly post event and track payments.

Maintain client database and lead generation within appropriate software applications.

Coordinate key logistics required by clients including AV and technical requirements, ticketing, stage maps, security, food & beverage, accommodations and parking.

Team Leadership, Recognition and Retention

Assist in the recruiting, onboarding and training for Taylor Centre for the Performing Artsfull time and casual team members.

Provide exceptional leadership, coaching and feedback to Taylor Centre for the Performing Arts team members.

Instill departmental sales culture and entrepreneurial mindset.

Provide relevant professional development opportunities for team members.

Mentor and support team members in establishing and maintaining excellent client and guest service.

Works with the Manager in conducting regular performance reviews and development plans.

Marketing, Promotion and Networking

Represent the Taylor Centre for the Performing Arts brand in promoting performance venues in all internal and external forums.

Ensure the Taylor Centre for the Performing Arts website is current, accessible and effective.

Collaborate with the Manager in development and implementation of marketing strategies andone-off promotions.

Stay well-informed of current industry trends in the performing arts and events industries.

Represent the Taylor Centre for the Performing Arts at industry association events and meetings.

Qualifications

Three or four-year Bachelor’s Degree or equivalent experience required.

Four to seven years of experience in performing arts or event services environments.

A minimum of three years of experience with managing and planning various types of events.

Exceptional leadership, customer service and communication skills (written and verbal).

Proven ability in leading a client focused, sales culture in results focused environment.

Highly motivated, creative and solutions focused.

Experience in dealing with diverse client groups.

Reliable and adaptable with the ability to work a flexible schedule.

Demonstrated results in sales and business development is essential.

Advanced computer skills in MS Office and Google applications.

Salary: $71,580.60 - $90,617.80per annum
Closing Date: August 13, 2026

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan .

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.