Lead Digital Channel Product Owner

RBC - Royal Bank; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

RBC Bank seeks a Lead Digital Channel Product Owner to enhance cross-border client experiences. This role emphasizes collaboration, data-driven product decisions, and innovative client acquisition strategies within a high-performing team. Suitable candidates will possess a strong background in digital product management and Agile methodologies.

Benefits

Comprehensive Total Rewards Program

Competitive compensation and bonuses

Leaders who support your development

Dynamic, collaborative work environment

Qualifications

• 5-7 years of relevant digital product management experience.
• Experience in Agile methodology.
• Demonstrated analytical skills with data-driven decision making.

Responsibilities

• Partner with stakeholders to achieve alignment on initiatives.
• Leverage data to drive conversion and acquisition growth.
• Monitor progress against Objectives and Key Results.

Skills

Agile Methodology

Business Case Design

Communication

Decision Making

Software Product Management

Process Management

Education

University Degree or Higher (BA, MBA or equivalent)

Tools

Jira

Confluence

Figma

Job description

RBC Bank's vision is to be a digitally enabled bank for Canadians who have cross-border needs. The Chief Client Office within RBC Bank is focused on creating a best-in-class client acquisition and digital experience to drive superior growth and client satisfaction.

As such, we are looking for a Lead Digital Channel Product Owner who is passionate about delivering unparalleled cross-border client experiences; who aspires to join an innovative and high-performing team; and who wants to make an impact by leading meaningful work every day. This role is perfect for someone who is intrapreneurial - self-motivated, proactive, and results-oriented - and possesses the ability to both think and act like an owner. You will use data and analytics to make informed product decisions on further opportunities to support better client experiences on an ongoing basis. You will also partner closely with the Director of Client Experience and Channel Strategy to devise short and long-term strategic opportunities that will further propel RBC Bank US ahead of the competition.

What will you do?

Partner with key stakeholders to achieve alignment on prioritized initiatives through effective collaboration and stakeholder management.

Proactively seek opportunities to enhance existing digital channel offerings with the goal of creating market-differentiation through unparalleled new client acquisition and servicing experiences.

Leverage data to identify areas of opportunity to drive further top-of-the-funnel / in-funnel conversion to support acquisition growth for the organization and increase digital activation, reduce cost to serve to support digital engagement and client satisfaction

Ensure cross-border client experience complies with regulatory requirements, industry standards, and internal risk management policies through completion of RBC Risk framework

Monitor progress against Objectives and Key Results through the iterative delivery of working software, helping to showcase the net-benefit of the capabilities delivered to market.

Identify opportunities for experimentation, and execute on said experiments, to drive to optimal results.

Contribute to building a well-defined product practice by establishing templates, tools, and resources to create key product tools

Partner with Director of CX and Channel strategy to share the vision, channel tactics, and prioritized roadmap to all stakeholders to obtain buy-in

What do you need to succeed?

5-7 years of relevant digital product management experience with background in the Agile way of working or equivalent experience in one or more of the following areas of focus : client acquisition; digital acquisition; digital servicing, P&L management

Proven ability to drive results while effectively collaborating with various partners (product, engineering, design, compliance, legal, more)

Dynamic leadership skills and a demonstrated ability to develop and lead new initiatives with a proven track record to deliver

Demonstrated analytical skills with experience leveraging data to make informed decisions

Strong communication skills with the ability to tell a compelling story to garner buy-in and support

Experience with product management tools such as Jira, roadmunk, confluence, figma are required and or equivalent is required.

University Degree or Higher (BA, MBA, or equivalent) or related work experience

PSPO, CSPO, Certified SAFE Product Owner, ASPO (1 or more of the above),

Google Analytics or equivalent client analytics tools to understand client behavioral metrics

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to build close relationships with clients

LI-Post

LI-Hybrid

TECHPJ

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management