Lead Customer Experience Champion/Manager in Training

Wine Rack; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the wine retail industry is seeking a Team Lead to oversee store operations and deliver exceptional customer experiences. The ideal candidate will have experience in retail leadership, strong sales skills, and a passion for the world of wine. This role offers flexibility, opportunities for growth, and an employee referral incentive. Join a dynamic team committed to excellence.

Benefits

Competitive Wage

Flexible Work Hours

Opportunities for Career Development

Employee Referral Incentive Bonus

Qualifications

• Minimum 2 years retail experience with 1 year in a leadership role.
• Must be 19 years or older; Smart Serve certification required.
• Experience with POS register systems.

Responsibilities

• Oversee store operations in absence of Store Manager.
• Meet sales targets, coach team on achieving goals.
• Implement and monitor store policies.

Skills

Customer Service

Team Leadership

Sales Target Achievement

Physical Stamina

Education

High School Diploma or Equivalent

Smart Serve Certification

Job description

Location: Wine Rack #347- 91 Gerry Fitzgerald Drive, Toronto, M3J 3N4

Job Description:

Are you passionate about delivering an exceptional customer experience? Do you enjoy working with a team in a fun environment? Would you like to learn more about the world of wine?

We are currently recruiting a dynamic Team Lead to help lead and deliver exceptional customer service, coaching and developing of team members and performing administrative responsibilities in support of the Store Manager. This leadership role will work alongside the Store Manager to oversee store operations.

What You'll Be Doing:

• Oversee store operations in the absence of the Store Manager, including providing work direction to Wine Merchants

• Meet and exceed sales targets, including coaching the team on achieving their goals

• Implement and monitor store policies and procedures

• Perform additional administrative functions including product ordering, receiving, merchandising, recording inventory write-offs and inventory counting.

• Assisting with the training and coaching of team members

• Role model the execution of our Customer Experience programs

Job Requirement:

• Minimum 2 years retail experience with 1 year retail leadership

• Smart Serve certification

• POS register experience

• Essential Duties include selling, customer wine sampling, registering sales, cash handling, wine handling (deliveries, case transfers, stocking shelves), and general cleaning.

• Physical demands of the job include lifting up to 21 kilograms, standing, reaching, bending and climbing ladders

• Must be 19 years of age or older. High School or equivalent education required.

• Smart Serve is required

• Evening, weekend and holiday shifts required

We offer:

• A competitive wage

• Flexible work hours

• Opportunities to develop and grow into management positions

• An opportunity to learn about the world of wine

• Employee referral incentive bonus

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.