Lead Customer Experience Champion/Manager in Training

Arterra Wines Canada; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the Canadian wine and beverage industry seeks a dynamic Team Lead to enhance customer experience in a retail environment. This role involves training and developing team members, overseeing operations, and driving sales success. Candidates should possess a strong background in retail leadership and Smart Serve certification.

Benefits

Competitive wage

Opportunities for management development

Employee referral incentive bonus

Qualifications

• Minimum 2 years retail experience with 1 year in a leadership role.
• Smart Serve certification required.

Responsibilities

• Oversee store operations in the absence of the Store Manager.
• Meet and exceed sales targets and coach team members.
• Perform administrative functions including product ordering and inventory management.

Skills

Customer Service

Team Leadership

Sales Coaching

Wine Knowledge

Education

High School Diploma or equivalent

Job description

Lead Customer Experience Champion/Manager in Training

Are you passionate about delivering an exceptional customer experience? Do you enjoy working with a team in a fun environment? Would you like to learn more about the world of wine?

We are currently recruiting a dynamic Team Lead to help lead and deliver exceptional customer service, coaching and developing of team members and performing administrative responsibilities in support of the Store Manager. This leadership role will work alongside the Store Manager to oversee store operations.

What You'll Be Doing:

Oversee store operations in the absence of the Store Manager, including providing work direction to Wine Merchants

Meet and exceed sales targets, including coaching the team on achieving their goals

Implement and monitor store policies and procedures

Perform additional administrative functions including product ordering, receiving, merchandising, recording inventory write-offs and inventory counting.

Assisting with the training and coaching of team members

Role model the execution of our Customer Experience programs

Job Requirement:

Minimum 2 years retail experience with 1 year retail leadership

Smart Serve certification

Essential Duties include selling, customer wine sampling, registering sales, cash handling, wine handling (deliveries, case transfers, stocking shelves), and general cleaning.

Physical demands of the job include lifting up to 21 kilograms, standing, reaching, bending and climbing ladders

Must be 19 years of age or older. High School or equivalent education required.

Smart Serve is required

Evening, weekend and holiday shifts required

We offer:

A competitive wage

Opportunities to develop and grow into management positions

An opportunity to learn about the world of wine

Employee referral incentive bonus

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

About the company

We are Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines and beverages. Please enjoy responsibly.

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