Lead Coordinator, Pro Sales Support - On Site (Martin Grove,On)

RONA; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

RONA, located at its head office in Martin Grove, Ontario, seeks a full-time on-site leader to manage and coach a multidisciplinary team serving Pro customers. You will coordinate daily operations, ensure high service standards, and collaborate with sales, operations, and procurement to optimize performance.

The role emphasizes recruitment, onboarding of new hires, and the continuous improvement of procedures and tools.

Qualifications

• Experience in team and personnel management.
• Experience or knowledge in the construction sector or a similar role.
• Strong customer service skills.
• Proficiency with computer tools: email, Microsoft suite (mainly Excel and Teams).
• Asset: knowledge of internal software (MMS, Soda, etc.).

Responsibilities

• Coach and support a multidisciplinary employees team in executing daily operations.
• Manage orders for Pro customers, especially the most demanding ones, and ensure their satisfaction.
• Develop and maintain procedures and tools to continuously improve team efficiency.
• Actively participate in the recruitment process, coordinate the onboarding of new hires, and ensure their training.
• Work closely with the sales, operations, suppliers, and procurement departments.
• Make strategic recommendations to enhance team performance and improve customer service.
• Understand the specific needs of professional clients and propose solutions tailored to their challenges.

Skills

Team management

Construction sector knowledge

Customer service

Email proficiency

Microsoft Excel & Teams

Internal software MMS

Internal software Soda

Tools

MMS

Soda

Job description

• This position requires full-time on-site presence, Monday to Friday during daytime hours, at our head office in Martin Grove, Ontario.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Responsibilities:

• Coach and support a multidisciplinary employees team in executing daily operations.
• Manage orders for Pro customers, especially the most demanding ones, and ensure their satisfaction.
• Develop and maintain procedures and tools to continuously improve team efficiency.
• Actively participate in the recruitment process, coordinate the onboarding of new hires, and ensure their training.
• Work closely with the sales, operations, suppliers, and procurement departments.
• Make strategic recommendations to enhance team performance and improve customer service.
• Understand the specific needs of professional clients and propose solutions tailored to their challenges.
• Stay up to date with market innovations, features, and functions by attending appropriate training.

Requirements:

• Experience in team and personnel management.
• Experience or knowledge in the construction sector or a similar role.
• Strong customer service skills.
• Proficiency with computer tools: email, Microsoft suite (mainly Excel and Teams).
• Asset: knowledge of internal software (MMS, Soda, etc.).

Strengths:

• Positive leadership
• Quick thinker, resourceful, and highly organized
• Strong communicator and responsible
• Flexible and empathetic
• Solution-oriented and efficient

By joining the RONA family, you’ll enjoy many benefits, such as:

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.