Lead, Content Designer

Neo Financial Technologies Inc.; Calgary; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading tech startup in Canada is seeking a Lead Content Designer to enhance customer experiences and guide content across teams. The ideal candidate will have extensive experience in content design and a passion for creating inclusive financial products. Working closely with various departments, you will drive the narrative of Neo’s offerings while advocating for exceptional standards in writing and UX design.

Benefits

Equity through stock options

Flexible work environment

Opportunity to thrive in a growing startup

Qualifications

• 7+ years of experience in Content Design or UX Writing.
• Experience in complex, cross-functional product environments.
• Experience in financial technology is a bonus.

Responsibilities

• Craft and edit engaging content for digital financial products.
• Collaborate with cross-functional teams to ensure content effectiveness.
• Develop and own content strategies with marketing and brand teams.

Skills

Content Design

UX Writing

Team Collaboration

Data-Driven Design

Inclusivity

Education

Bachelor's degree or equivalent experience

Job description

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers

The Role

As a Lead Content Designer, you’ll shape the future of Neo’s writing. You’ll bring a deep expertise in writing along with strategic thinking to guide content across teams and throughout the customer journey.

Combining a product and marketing mindset, you’ll be comfortable weaving narratives across experiences. You’ll seek opportunities to use your background in writing and UX design to solve core cross-functional challenges.

What you'll be doing:

• Craft, edit, and test writing to create engaging and clear content across the suite of digital financial products.
• Collaborate with Product and Design to improve consistency, delivery, and execution of UX writing.
• Develop and own content strategies in partnership with Product Marketing and Brand.
• Advocate for writing excellence across Neo and seek out ways to scale content.
• Work with Localization to streamline the steps to localize content and ensure content is effectively localized.
• Collaborate with Legal and Compliance to ensure content is responsibly prepared.
• Use data, user testing, and research to shape and validate your work.
• Advocate for inclusivity and accessibility, crafting delightful content and experiences for various audiences.
• Improve the Content Design practice and mentor writers.
• Change context quickly and easily to adapt to evolving priorities.

Who we are looking for:

• 7+ years of Content Design, UX Writing, or related experience writing content for digital products
• Experience working in complex, cross-functional product environments
• Bachelor's degree or equivalent experience.
• Financial technology or banking experience is a bonus
• A portfolio of samples that demonstrate your skill and efficacy as a writer

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.