Lead Consultant - Gallagher Benefit Services

Gallagher Benefit Services; Toronto; On-site; CAD 80,000 - 130,000; Full time

Job summary

Gallagher Benefit Services seeks a Lead Consultant for its Benefits and HR consulting team in Toronto. This role involves managing client relationships, ensuring client satisfaction, and negotiating strategic plans within the Canadian benefits landscape. Ideal candidates will have 3+ years in consulting and a strong grasp of the benefits industry, with opportunities to lead projects and enhance workplace environments.

Benefits

Flexible medical & dental coverage

Life and AD&D insurance

Retirement plans with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Flexible work arrangements

Qualifications

• Minimum 3 years of experience in consulting or account management.
• Thorough knowledge of the Canadian benefits industry.
• Ability to explain technical aspects of group insurance.

Responsibilities

• Manage a block of clients and own responsibility for their growth.
• Develop and maintain close relationships with clients.
• Participate in off-site meetings for client feedback.

Skills

Consulting

Account Management

Negotiation

Analytical Skills

Client Relations

Tools

Microsoft Office

Job description

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As a member of our Benefits and HR consulting team, you’ll help our mid to large clients employers, across all industries to build workplaces that work better. We are looking for a Lead Consultant who has the character and personality to collaborate with an accomplished team of personable and motivated individuals. This position supports the organization’s objective of providing superior financial and plan design advice.

The Lead Consultant will work both independently and with a team, managing an existing block of Benefits and Health business among mid- to large-sized clients across Canada. The role focuses on relationship management, maintaining high client retention, and acting as an ambassador for Gallagher in the marketplace. The Lead Consultant will also participate in finalist meetings for prospective clients.

How you'll make an impact

1. Manage a block of clients and own responsibility for their growth
2. Develop and maintain close relationships with clients and underwriters, acting as their primary contact and liaison
3. Ensure client satisfaction through renewal negotiations, strategic plan design discussions, and financial reviews
4. Monitor client satisfaction levels with underwriters and Gallagher
5. Oversee project management actions and tasks
6. Evaluate and compare capabilities of various benefit options
7. Communicate face-to-face with clients regularly to deliver information and assess status
8. Proactively market new products, services, and tools to existing clients to enhance their benefit investments or reduce costs
9. Participate in off-site meetings for client feedback and knowledge sharing
10. Support the team in preparing for prospect meetings and responses to RFPs
11. Represent Gallagher externally at industry events and in the marketplace
12. Lead internal projects and travel as required for client and industry engagements

About you

• Minimum 3 years of experience in consulting, account management, underwriting, or technical roles within insurance or consulting firms
• Thorough knowledge of the Canadian benefits industry
• Ability to explain technical aspects of group insurance clearly in reports and correspondence
• Strong planning, time management, analytical, and diagnostic skills
• Knowledge of traditional and flexible benefit plans and funding arrangements
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strategic, solution-minded, and capable of negotiating win-win outcomes
• Excellent communication skills, both written and oral
• Client-driven and a dedicated team player
• Ability to work effectively with internal teams, insurers, and underwriters
• Potential to lead projects as a team leader

Compensation and benefits

We offer a competitive salary, great teams, and exciting career opportunities, along with a wide range of benefits:

• Flexible medical & dental coverage
• Life, dependent life, and AD&D insurance
• Retirement plans including RRSP with company match, TFSA, pension, and more
• Employee Stock Purchase Plan

Additional benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Flexible work arrangements
• Employee recognition and referral programs

Inclusion and diversity

Gallagher values inclusion and diversity as core to our business. We are committed to sustainability and supporting our communities. We embrace diverse identities, experiences, and talents to serve our clients better. Gallagher is an equal opportunity employer, encouraging applications from all qualified candidates, including those with disabilities. Accommodations are available upon request.

Gallagher prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status, and other protected characteristics. We ensure equal employment opportunities and provide reasonable accommodations to qualified individuals with disabilities.