Lead Consultant - Gallagher Benefit Services

Gallagher; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Gallagher is seeking a Lead Consultant in Toronto to drive client relationships and provide expert consulting in benefits. This role requires a minimum of three years of relevant experience and strong analytical skills. You will manage client accounts, ensuring satisfaction and growth while collaborating with a team to enhance workplace environments across various industries.

Benefits

Flexible medical & dental coverage

Life and AD&D Insurance options

Retirement savings with company match

Educational expense reimbursement

Discounted gym membership

Paid sick days & personal days

Qualifications

• Minimum 3 years of consulting or account management experience.
• Thorough knowledge of Canadian benefits industry required.
• Strong planning and time management skills essential.

Responsibilities

• Manage a block of clients and oversee client satisfaction.
• Develop relationships with clients and underwriters.
• Participate in meetings to acquire client direction and feedback.

Skills

Client-driven

Strategic thinker

Negotiating

Analytical skills

Tools

Microsoft Office

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

As a member of our Benefits and HR consulting team, you’ll help our mid to large clients -- employers, across all industries to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and robust performance will be highly valued. We are looking for a Lead Consultant that has the character and personality to collaborate with an accomplished team of personable and motivated individuals.
This position directly supports the organization’s objective providing a superior level of financial and plan design advice.

The Lead Consultant will work both independently and with a team and have responsibility for an existing block of Benefits and Health business among mid- to large-size clients across Canada. Focusing primarily on relationship management, the Lead Consultant will maintain a high percentage of client retention and be an ambassador for the company in the marketplace. The Lead Consultant will also participate in finalist meetings for prospective clients.

If you love the challenges of this dynamic field, then Gallagher will support and nurture your professional development and success.

How you'll make an impact

• Manage a block of clients and own responsibility for the growth of those clients
• Develop and maintain close relationships with clients and underwriters, acting as their primary contact and liaison
• Accountability for client satisfaction and management of actions such as, but not limited to, renewal negotiations, strategic plan design discussions and financial reviews
• Monitor client satisfaction level with underwriters and Gallagher
• Oversee actions and tasks as a project manager
• Monitor the client satisfaction level with underwriter and Gallagher
• Evaluate and judge the similarities, differences, and capabilities of the various
  underwriters
• Communicate face-to-face with clients on a regular basis to deliver information
  and assess status.
• Proactively market new products, services, and tools to existing clients to
  improve the value of their benefit investment or decrease service costs
  Participate in off-site meetings intended to acquire client feedback and direction
  and to share knowledge and expertise
  Support the Team and work with the cross-functional team to:
  o Prepare for prospect meetings and presentations
  o Assist in client-specific responses to Requests for Proposal
• Present with team at finalist meetings
• Represent Gallagher externally in the marketplace
• Participate and lead internal company projects as necessary
• Travel as required for clients, prospects, and external industry events

About you

• Minimum 3 years of consulting, account management, underwriting or technical
  experience gathered at an insurance company and/or consulting firm
  • Thorough, up-to-date knowledge of Canadian benefits industry
  • Ability to express technical aspects of group insurance in report and letter
  format
  • Strong planning and time management skills
  • Knowledge of traditional/flexible benefits and various funding arrangements
  • Able to manage multiple priorities within a dynamic environment
  • Microsoft Office – Excel, Word and PowerPoint skills required
  • Strong analytical and diagnostic skills
  • Strategic thinker
  • Solution-minded
  • Can negotiate towards a “win-win”
  • Personal effectiveness
  • High-quality written and oral communications
  • Client-driven
  • Dedicated team player
  • Works effectively and positively with internal team as well as with insurer’s
  service and underwriter representatives
  • May be asked to be team leader on projects

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Minimum 3 years of consulting, account management, underwriting or technical
  experience gathered at an insurance company and/or consulting firm
  • Thorough, up-to-date knowledge of Canadian benefits industry
  • Ability to express technical aspects of group insurance in report and letter
  format
  • Strong planning and time management skills
  • Knowledge of traditional/flexible benefits and various funding arrangements
  • Able to manage multiple priorities within a dynamic environment
  • Microsoft Office – Excel, Word and PowerPoint skills required
  • Strong analytical and diagnostic skills
  • Strategic thinker
  • Solution-minded
  • Can negotiate towards a “win-win”
  • Personal effectiveness
  • High-quality written and oral communications
  • Client-driven
  • Dedicated team player
  • Works effectively and positively with internal team as well as with insurer’s
  service and underwriter representatives
  • May be asked to be team leader on projects

• Manage a block of clients and own responsibility for the growth of those clients
• Develop and maintain close relationships with clients and underwriters, acting as their primary contact and liaison
• Accountability for client satisfaction and management of actions such as, but not limited to, renewal negotiations, strategic plan design discussions and financial reviews
• Monitor client satisfaction level with underwriters and Gallagher
• Oversee actions and tasks as a project manager
• Monitor the client satisfaction level with underwriter and Gallagher
• Evaluate and judge the similarities, differences, and capabilities of the various
  underwriters
• Communicate face-to-face with clients on a regular basis to deliver information
  and assess status.
• Proactively market new products, services, and tools to existing clients to
  improve the value of their benefit investment or decrease service costs
  Participate in off-site meetings intended to acquire client feedback and direction
  and to share knowledge and expertise
  Support the Team and work with the cross-functional team to:
  o Prepare for prospect meetings and presentations
  o Assist in client-specific responses to Requests for Proposal
• Present with team at finalist meetings
• Represent Gallagher externally in the marketplace
• Participate and lead internal company projects as necessary
• Travel as required for clients, prospects, and external industry events