Lead Community Support Worker

CarePros; Edmonton; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Group RRSP matching

Comprehensive benefits package

ZayZoon wage access

Structured rotation for balance

Career growth opportunities

Professional development and training

TCI training

CarePros Connection Collective

Inclusive culture

Job summary

CarePros is seeking a Lead Community Support Worker (Lead CSW) to support the Program Supervisor in Edmonton. The role focuses on coordinating day-to-day PDD programs, guiding Community Support Workers, and ensuring consistent, person-centered care for adults with complex needs.

The Lead CSW will monitor staff, assist with onboarding, document thoroughly, and help with monthly program reports. A vehicle and Alberta licenses are required, with opportunities for career growth and professional

Qualifications

• Minimum one year verifiable experience working directly with adults with complex behavioural and mental health needs (PDD experience preferred).
• In-depth knowledge of adult mental wellness and home care best practices.
• Flawless execution of documentation requirements for maintaining records and completing forms.
• Unmatched written and verbal communication skills.
• Completion of a post secondary degree or diploma in Community Support Work, Disability Support Work or Social Work (preferred).

Responsibilities

• Help the Program Supervisor with daily coordination of programs, checking routines, staffing needs, and concerns.
• Support day and evening Community Support Workers as needed.
• Provide guidance to staff on daily routines, care plans, and documentation.
• Monitor staff performance and coaching needs; support growth.
• Assist with onboarding and training of new staff.
• Assist with documentation and timely completion.
• Assist with data collection and monthly summaries.
• Update Nurture Calendar with appointments and program info for staff.
• Assist with menu planning and groceries.
• Ensure care plans and routines are followed.
• Assist with incident follow-up and team communication.

Skills

Communication

Documentation

Teamwork

Mental health knowledge

Education

Post-secondary degree in CSW/DSW/Social Work

Job description

Make a Meaningful Impact — and Have Fun Doing It!

At CarePros, we are both a leading Social Services Agency and a passionate and supportive team that believes in making a difference. CarePros specializes in Trauma-Informed Personalized Community Care and Agency Foster Care for children and youth, and adults with complex medical and behavioural needs. Our mission? Empowering , children, youth and adults through cultural connection, and family connections/reunification.

Are you ready to take your career one step closer to program supervision?

We are looking for Lead Community Support Workers (Lead CSWs) to provide support and relief to the Program Supervisor by assisting with the day-to-day operations of the PDD programs. This role will help ensure staff have the support they need, programs are running smoothly, and persons served are receiving consistent care and support.

Work Schedule

3:00 p.m. to 11:00 p.m. MST, six days on and three days off.

Lead CSW Duties

• Help the Program Supervisor with the daily coordination of the programs by checking in on routines, activities, staffing needs, and any concerns that come up during shift.
• Support day and evening Community Support Workers when they need assistance, direction or support with situations that come up during shift.
• Provide guidance to the Community Support Workers: Help with questions around daily routines, care plans, documentation, and supporting persons served. The PDD Lead will help make sure the staff feel supported and have the tools they need to be successful in their roles.
• Support staff performance and communication: Help monitor staff and bring forward any concerns, patterns or areas where additional coaching may be needed. The PDD Lead will work alongside the Program Supervisor to monitor any concerns early and support growth.
• Assist with training and onboarding: Support new staff during their onboarding by helping them learn the program routines, expectations, documentation requirements, and how to support the persons served. The PDD Lead will help new Community Support Workers feel comfortable and prepared in their role.
• Help maintain good documentation: Support staff with completing documentation correctly and on time. The PDD Lead will help identify any documentation concerns and provide reminders or guidance where needed.
• Support data collection and monthly summaries: Assist the Program Supervisor with gathering information, tracking program updates, and collecting data needed for monthly reports and program reviews.
• Update and maintain the Nurture Calendar with appointments, activities, and important program information so staff have have clear and accurate information.
• Assist with menu planning and groceries.
• Help ensure care plans and routines are followed.
• Assist with incident follow up by supporting the Program Supervisor gather information, communicating with team and ensure any follow-up tasks are completed.
• Encourage teamwork, open communication, and respectful interactions within the team.
• Help maintain a safe, clean, and organized environment for the both persons served and the team.

What You Bring To The Table

• Minimum one year verifiable experience working directly with adults that have complex behavioural and mental health needs. (PDD experience preferred)
• In-depth knowledge of adult mental wellness and home care best practices.
• Flawless execution of documentation requirements for maintaining records and completing forms.
• Unmatched written and verbal communication skills.
• Completion of a post secondary degree or diploma in Community Support Work, Disability Support Work or Social Work (preferred).

Compliance Regulated Requirements

• Own a reliable four-door vehicle to transport individual(s) in care.
• An active Alberta Class 5 Driver's License.
• A clear Alberta 3-year Driver's Abstract (3 years driving experience is not required).
• A current Standard/Intermediate First Aid + AED with CPR Level C (Canadian Provider in person, or blended).
• $2 Million Alberta Auto Insurance Liability coverage.
• Active Alberta vehicle registration.
• Clear Criminal Record with Vulnerable Sector Check obtained in last six months.
• Clear Intervention Record Check obtained from Children Services in last six months.

Physical Regulated Requirements

• Walk and stand for extended periods, including long distances.
• Bend, kneel, crouch, and maintain balance to prevent falls.
• Work in varied environments, including outdoor and seasonal conditions.
• Lift, push, or pull up to 50 pounds. Occasionally reach overhead and outward.
• Perform fine motor tasks (typing, grasping, holding) and repetitive movements.
• Communicate verbally and maintain physical stamina for both short and long durations.

We Offer You

• Group RRSP matching after one year of full-time employment.
• Comprehensive benefits package (Health, Dental, Vision, Employee and Family Assistance Program).
• We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.
• Structured rotation for built-in balance and recharge time.
• A pathway to program supervision and career growth opportunities.
• Professional development support and paid training.
• Cornell University Therapeutic Crisis Intervention (TCI) training.
• Opportunity to join fellow Leads on the CarePros Connection Collective.
• An inclusive, diverse, and supportive culture where we work together to better serve our individuals in care.

At CarePros, we celebrate wins, share laughs, and lift each other up. Here, you're part of something bigger, surrounded by people who believe in the power of community, connection, and caring.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.